Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Pain
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6684 Someone from WA thinks vodafone is EXTREMELY FAIL! at 28 Dec 2010 03:14:24 PM
We (when I say we, I mean 3 of us who are all with vodafone under the same roof) live at the top of Western Australia in Kununurra. Vodafone almost always gives us great full bar reception. For the past 2 weeks we have been lucky to even get one bar, delayed voicemails, txt msgs etc. Not only did they charge me $1200 for a phone bill but they made me pay it twice as it did not show up on their records as paid. Then when contacting customer care (who was somewhere in India might I add) he said he could not reimburse me my second payment of $1200 it would go into credit instead... so $2400 wasted on them just in time for Christmas!