Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
6698 Someone from NSW thinks vodafone is totally at 28 Dec 2010 03:27:13 PM
Vodafone and after a period of time on hold, numerous rude persons and being transferred through a number of departments was told that there was a coverage problem however because i had moved into this area after siging the contract it was my fault. Vodafone seemed utterly disinterested in the fact that my new home was less then 5kms from my old address and that i had been assured that Vodafone had excellent coverage by sales staff.
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I was further told that i would have to pay nearly $1000 to exit my contract.
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Vodafone has offered no other dispute resolution to this matter. As an emergency services worker who is often called out i rely on good coverage to make and recieve phone calls. Further to this, I find it appalling at the level of customer service and lack of coverage in a Sydney Metro.
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I was further told that i would have to pay nearly $1000 to exit my contract.
..
Vodafone has offered no other dispute resolution to this matter. As an emergency services worker who is often called out i rely on good coverage to make and recieve phone calls. Further to this, I find it appalling at the level of customer service and lack of coverage in a Sydney Metro.
28 Dec 2010 03:37:26 PM: Try the TIO in the short term, they will force Voda to release you from your contract.