26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
Share on facebook
6825 Someone from NSW thinks vodafone is The worst! at 28 Dec 2010 04:53:07 PM
I only have 1 bar of reception at home and absolutley no internet access on my phone. Everytime I make a call, It drops out. I call again and it drops out again. It's an endless cycle.

Sometimes when others try to call me, they can't get through as it says my phone is switched off or not in coverage - but it's not switched off and I am in coverage.

I have expressed my outrage with vodafone's horrible customer service. After waiting more than 45 minutes on hold, I was put throught to a person who clearly didnt know how to do his job.

I demanded he change my $99 plan to the $65 plan at NO charge - he did so after I threatened to contact the Ombudsman.

Vodafone, I have told everyone I know about your poor coverage/reception and disgusting customer service. If I do not see a result quiet soon, then I will disconnect my service!