Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
6859 Someone from NSW thinks vodafone is Shocking!! at 28 Dec 2010 04:56:59 PM
I was sent picture messages on the 25 December and again on 26 December. I did not receive these messages until 5am on 28 December.
I called Vodafone about a week ago to reset my 'online' account, I waited an hour, the couldn't resolve my problem and asked if they could call me back, I instead requested a text msg to confirm the problem was resolved. I was asked if they could help me with anything else, I said yes, I wanted to know how much it would cost to cancel my account. I was then transferred to another 'department' and YES, I was on hold again, so I gave up and hung up!
I have also had periods of now network coverage in the Sydney CBD which resulted in my calls going directly to Voicemail.
So over it!
I called Vodafone about a week ago to reset my 'online' account, I waited an hour, the couldn't resolve my problem and asked if they could call me back, I instead requested a text msg to confirm the problem was resolved. I was asked if they could help me with anything else, I said yes, I wanted to know how much it would cost to cancel my account. I was then transferred to another 'department' and YES, I was on hold again, so I gave up and hung up!
I have also had periods of now network coverage in the Sydney CBD which resulted in my calls going directly to Voicemail.
So over it!