26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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6917 Someone from NSW thinks vodafone is Words cannot describe at 28 Dec 2010 05:00:32 PM
I've been a vodafone user for 4+ years and have never been able to get a simple answer from them. I've had calls dropping out, sms/pic msg's coming to me a week late.

Other problems I'm facing is that my online account is never updated by Vodafone (I pay on time every time) therefore I get calls/letters from them stating that I owe them money even though it has been paid.

Another one which I'm sure everyone should and would want to hear is that for about 8 months I had another bill being sent to me. What had happened Vodafone (employee I assume) put someone else's mobile number against my name and they raked up over $3000 worth of calls against me. I fought with them for this period and after threatening letters that they will take me to court found out that it was a fraudulent account.

I'm pissing off with them and going back to telstra.