26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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6937 Someone from NSW thinks vodafone is 100% FAILURE at 28 Dec 2010 05:02:25 PM
1) SMS are not delivered for hours, this includes to other phones on the Vodafone network. Unacceptable.

2) I have a 1.5GB data limit per month. I have 3G reception but data will NOT work properly on Vodafone's network. I have to use a private WIFI to access data.

3) My girlfriend (who is also on Vodafone) attempts to call me when we are BOTH in areas with excellent Vodafone coverage and calls cannot connect.

4) I used to work for a select dealer of Vodafone on the NSW Central Coast and as such had my employment cut short due to being abused by Vodafone staff in company e-mails. No apology or action was ever taken.

5) While working for the select dealer I was also placed on hold for over 90 minutes while trying to investigate several complaints to our store about a service drop-out on the NSW Central Coast. After finally getting in touch with them, Vodafone denied any problem existed. Over 50 customers (including myself) experienced zero service.

They are in breach of the contract that I signed with them which clearly states what I pay them on a monthly basis and what they must provide to me. They are NOT providing it. They are liars. They now owe ME money.