26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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6966 Someone from NSW thinks vodafone is FML at 28 Dec 2010 05:04:51 PM
I've tried for a long time to get a plan with vodafone, I ordered a phone online, they called me a few days later to confirm the order, I wished to change the phone in the plan, the woman informed me that I would need to cancel the order and re-order to receive the phone I wanted, so I did this. I went to a vodafone store who wasted an hour of my time while trying to get another phone and decided to go to another that night. It took me 2 and a half hours to get my phone. Two weeks later I received a package in the mail, it was the phone I had ordered online which I had cancelled... I rang them immediately and said I wasn't going to pay for it, the woman assured me I wouldn't have to. She said IT would contact me in a few days and send me out a satchel to send the unwanted phone back, I waited for 2 weeks. I then received my phone bill, they were charging me for both. I spent over a week trying to call them, I was hung up on, left on hold for hours on end. Never once raising my voice or getting angry. Finally I got a hold of them and they said they wouldn't charge me and send me out a package to send it back in. If I don't receive it I will cancel my plan with them and not pay a cent.
It takes me about 5 attempts to make a phone call, the message 'connection error' constantly appearing, even when my phone has full reception. The internet is so slow and drops out all the time. It can take 3 attempts to send a message and forget even trying to send a multimedia message, cause it just wont work.