26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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6976 Someone from NSW thinks vodafone is Epic Fail at 28 Dec 2010 05:05:36 PM
Purchased a blackberry and had nothing but trouble with it, phone freezed and would have to remove the battery and reboot(15 mins) finally after months of pain i sent it off to vodafone. I received a new blackberry same model. It worked for two weeks then started freezing. I swapped to a friends iphone and received huge excess charges due to internet downloads being different for the blackberry. I have had dozens of phone calls and had to endure LARA and enter my details in many times only to have to repeat them when you finnaly get through to an incompetent call centre. I have been forced to pay all costs and told i would have to pay out all costs in order to end my contract.

In short Lousy phone, pathetic reception(throughout NSW and QLD) Dropped calls, delayed messages, internet slower than dial up internet...

Vodafone is a huge company focusing on their profits and bottom line and could not really care about the consumers.. Do not use Vodafone!!