26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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7237 Someone from NSW thinks vodafone is CRAPOLA at 28 Dec 2010 05:55:24 PM
I have been a Vodafone customer since mobile phones where first introduced and i have never had the problems like ive had in the last 12 months. I am running a business and i have lost endless amounts of clientel and money. People call me and cant get through italways says im on the phone and i dont get a txt saying i have voicemail for like 4 days later and by this time my clients have gone somewhere else. I had a family emergency last week and no one could get through to me for 2 hours. This is appauling. I am on a $99 cap and I have just received a bill with an extra $220 in call charges which i will be refusing to pay as i have to call people back at least 4 times in one phone call which means paying 4 flag fall fees.Here is a list of problems ive experienced in the last 12 months:

1. No service
2. Call failure
3. Call not possible
4. Dont receive txt messages for days later
5. Dont receive voicemail msgs
6. dissconnected from calls at least 4 times in one phone call
7. swirling sound when on a call and have to hang up and ring back
8. Every time i ring Vodafone im on hold for more than an hour and i have a newborn baby so i can never hold on instead i select an option for someone to ring me back once its my turn in the line. No one has ever rang me back.
9. Unable to send txt msgs cause it says my sim card is full.
10. Never able to log onto the Vodafone website as it never loads.
11. Vodafone is curently investigating my phone contract as i rang them and told them i wanted out of my contract an i was promised that someone would call me back within 72 hours. It has now been over a week and i still have not heard anything.

I also have wireless internet with Vodafone and received a bill for $800 being for extra internet usage over my 5G a month allowance. In 2 years i have never exceeded my limit with Vodafone. When i rang them they told me all this usage was the exact dates i was in hospital after i had my baby. How is this possible when me or my partner where not home. I refused to pay that bill.