26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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7283 Someone from NSW thinks vodafone is Poor at 28 Dec 2010 06:00:58 PM
I have no service in my house or immediate area so cannot make or receive calls or SMS messages. Calls constantly either drop out or I get SMS messages days late and phone messages who knows when ? Sometime at 3 in the morning. This very frustrating when I pay for an unlimited plan. I also paid to unlock a handset and after10hour being put on hold promises to call that never happened the handset is still not unlocked. I have made 2 complaints in writing and have made complaints and spoken to supervisor/managers who are from another country and try but have no real understanding of what is going on.

I have been with vodafone for 10 years but will. Not renew my contract. This is just a glimpse.

Lyndia rennie