26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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7289 Someone from QLD thinks vodafone is dreadful customer service and coverage - liars! at 28 Dec 2010 06:01:53 PM
My partner and I both signed up for 24 month iphone contracts in a vodafone store at the end of 2009. We live in Beerwah, QLD and we were assured that our area would have complete 3G coverage. However this was of course not the case. We could not make phone calls or receive txt messages at all! I must have called them about 10 times to resolve the issue. The first time they said the would get back to me within 48 hours but they never did... in fact when I called back again they had no record of my issue. It was a month and a half that this was going on and in the end my partner and I SOLD our iphones after being told by vodafone that the issue was due to the antenna in the phones. (I knew this was a possibility, however I put my mums telstra sim in my iphone - completely fine, full bars) So we repalced our iphones with HTC desires and of course have little or no reception again. I called again about the issue and they said they would cancel our contracts, but we had to SEND BACK THE IPHONES! Why didnt they say that before?!?! Instead of telling us its not vodafone and to try other phones?? Anyway, we pay $80 a month for contracts with $400 caps and we dont even come close to getting our money's worth... can't even send a text message in an area that is supposed to be full 3G coverage. Vodafone, your customer service is dreadful and your coverage is even worse.