26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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7331 Someone from NSW thinks vodafone is EPIC at 28 Dec 2010 06:11:24 PM
I ordered my new iphone 2months ago over the phone, they told me it would take 6-8 weeks to delivered because it was in such high demand - fair enough. I waited 6 weeks and still no phone, so i called them up only to be told that the address they had taken down was incorrect. Did no one think to call the customer to confirm??? If I had not called them up, I would still be sitting here waiting for my phone. So then we confirmed the delivery address and the person told me it'd be there within the next 24-48 hours. 3 days later, phone still hadn't arrived so I called them up again, this time waiting almost an hour to speak to someone only to be told that the previous guy had told me the wrong information and instead of 24-48 hours, my phone will take 2 weeks!! I've already started paying for my new phone and by the time my phone does arrive, i would've paid two installments for it already. The true test will be this week when i'm "supposed" to get a new phone.

In addition to the epic vodaFAIL with my new phone...i live within 5 kms from the sydney CBD and my vodafone internet doesn't work and I can't receive and make ANY calls from my mobile phone.