Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Pain
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739 Someone from VIC thinks vodafone is Total Failure at 18 Dec 2010 07:42:53 AM
I rang Vodafone to get up a new business account at the beginning of November. It is now 18th December and they have twice delivered an incorrect handset. I am still waiting for the correct handset and have no phone as I have to keep the incorrect ones in their packaging for return. Everytime I ring to find out what is happening I am on hold for at least an hour and then spend an another hour being bounced bewtween departments and customer service people while they try and work out what is happening. I still have no phone to use but am alreadxy nearly 2 months into my contract.