26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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745 Someone from NSW thinks vodafone is Pathetic at 18 Dec 2010 08:01:34 AM
I know this is a 2 year old story but i couldn't resist telling it when i saw this site.

about 2 years ago we got voda internet. within a month it had stopped working completely. everytime we switched the modem on...nothing.

calling customer support during the day was hopeless, never got through. mum and i woke up early one day to call them at 7am on the dot when the lines opened. at 705am the message we got when we called was "our voda customer service reps have slept in this morning, please try again later"

finally got through, they could do nothing for us. spent about 2 weeks trying to call to get our issue resolved. speaking to the same customer service rep each time. finally ended up wanting to just get disconnected and we refused to pay the contract termination fee because we didnt have any working internet.

the finance department customer service rep was the same guy was the previously useless tech service rep. finally got him to understand that we wanted to account closed.

he apparently did it, and to this day we still get monthly bills sent to us in the mail. we havent paid a single bill and when we call to tell them to stop sending us bills, they say the account is closed and we dont owe anything...and yet...we keep getting bills!

absolutely pathetic!