Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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7541 Someone from NSW thinks vodafone is completely useless at 28 Dec 2010 06:58:18 PM
Not only do we have to put up with the poor messaging and phone dropping out all the time but they have also lost the phone we put in with them to be repaired. We gave it to them in feb/march of this year and now they can't tell us where it is! We have made several phone calls to the store and several visits too only to be fobbed off by the unhelpful staff. We have payed off this phone through our contract but they don't seem to care that they have lost our property and still expect us to pay for the handset and calls under our contract. Where's our phone?????!!!!