26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain


ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
0%
Share on facebook
7691 Someone from WA thinks vodafone is at 28 Dec 2010 08:20:47 PM
I am absolutey fed up with vodafone. I am stuck with the contract unless I pay them out. They are in breech of their contract by not providing the service that we pay for. Why should I pay for it if I dont get the service. My complaints are: no.1 bad reception alot of the time No.2 call drop outs (alot of the time) No.3 No notification of calls coming through has been going straight to the voice msg bank Not even a ring! the following day the notification comes through this was 12 hours later !! & yes my phone was fully charged. ( I had no idea people rang me!!! I had missed calls whereby no notification came through for these even as missed calls. I work for an agency oncall to my horror one of the calls was for work which I did not recieve therefore missed out on work for the day !! And this is the service that I pay for ??? No. 4 when you ring customer service to get help these human robots continuously trouble shoot until you get so frustated...(a complete waste of time (the problems still exists today) then you realise "Hello!! this is as bad as it gets" for a phone company - Welcome to Vodafone or was i hearing right - VODAFAIL.