Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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7742 Someone from ACT thinks vodafone is offering false incentives to drum up business at 28 Dec 2010 08:48:51 PM
I signed up for a 2 year contract with Vodafail around August / September. Come October I receive my bill by email with a banner at the bottom claiming that if I add a 2nd mobile to my account I will get 2 months free access.
As my partner was in need of a new phone I signed up for the 2 months free access deal.
The November bill arrived - containing charges for BOTH plans. I figured paying for the 1st months access then getting the next 2 free was reasonable. So I paid that one.
Then the December bill arrives..... ANOTHER charge for the "free" access mobile.
It was time to call "customer support" (which I usually try to avoid doing as the whole LARA process makes me angry... But that's another complaint all together.) After leaving my number and receiving a call back about an hour later (so much for their 16 to 25 minutes) I explained to the lady on the other end about the deal and the bills. She put me on hold for another 20 minutes only to come back and tell me that the deal does not exist.
I brought her attention to the emailed bill I have received direct from Vodafail offering this deal and offered to forward it to her. I was put on hold for another 35 minutes...
When she came back she told me that yes, it does exist and that (apparently) my next 2 bills will be credited - but I still have to pay the access for this month's bill.
Let's see when / if this credit will appear. If it doesn't appear on my next bill I will be contacting the TIO.
As my partner was in need of a new phone I signed up for the 2 months free access deal.
The November bill arrived - containing charges for BOTH plans. I figured paying for the 1st months access then getting the next 2 free was reasonable. So I paid that one.
Then the December bill arrives..... ANOTHER charge for the "free" access mobile.
It was time to call "customer support" (which I usually try to avoid doing as the whole LARA process makes me angry... But that's another complaint all together.) After leaving my number and receiving a call back about an hour later (so much for their 16 to 25 minutes) I explained to the lady on the other end about the deal and the bills. She put me on hold for another 20 minutes only to come back and tell me that the deal does not exist.
I brought her attention to the emailed bill I have received direct from Vodafail offering this deal and offered to forward it to her. I was put on hold for another 35 minutes...
When she came back she told me that yes, it does exist and that (apparently) my next 2 bills will be credited - but I still have to pay the access for this month's bill.
Let's see when / if this credit will appear. If it doesn't appear on my next bill I will be contacting the TIO.