Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Pain
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7830 Someone from NSW thinks vodafone is The worst at 28 Dec 2010 09:58:41 PM
Got my plan nearly two years ago...was promised coverage out of the cities as I was moving to Broome so this was vital to me before signing. Upon leaving the store i had issues from day one with service and was told I needed to switch from 3G to 2G in some areas...I agreed to the plan as it was supposed to be 3G....the problems continued to such an extent I made them create a file and list all my calls for the next few months. I tried to get out of the plan but was by now remote and had no phone for over a week...with a charge to me to call them back everytime from a landline. Countless calls to customer care to no avail but by now out of the cooling off period and was locked in..very long history of complaining. Moved overseas but still had to honour plan, and have prepaid...which I had to do with Vodaphone as I still had my Vodaphone 'Storm' Blackberry which I have also had nothing but issues with...HAVE TRIED TO CALL ALL DAY TO DUMP THEM ONCE AGAIN BUT AFTER WAITING OVER HALF AN HOUR TWICE AND TOLD I HAD COME THROUGH TO A WRONG DEPARTMENT THEN SENT SOMEWHERE ELSE AND HAVING THE PHONE DROP OUT AGAIN!...I THEN WENT INTO THE STORE...ONLY TO BE TOLD THEIR SYSTEMS WERE DOWN AND THEY COULD NOT HELP ME OR TRY TO CALL FOR ME. Here is the great part....I purchased $20 phone credit which seemed to go through but tonight when I once again tried to use the phone to again try to cancel my existing plan which I am still being overcharged for when I don't use it...MY CREDIT HAD NOT BEEN APPLIED!!!!! ...SO NOW I HAVE TWO VODAPHONE NUMBERS...ONE I CAN'T GET THROUGH TO CANCEL EVER AND ON A PREPAID THAT I CANNOT USE TO TRY TO END THIS NIGHTMARE.