Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Pain
|ACT (1140)||Everywhere (19206)||NSW (7557)||NT (170)||QLD (3578)||SA (987)||Somewhere else (224)||TAS (242)||VIC (3573)||WA (1735)|
7871 Someone from WA thinks vodafone is PATHETIC AND IM OUTRAGED at 28 Dec 2010 11:09:43 PM
NOT ONLY DO I NOT GET SIGNAL IN MY HOME, MY CALLS DROP OUT, I HAVE PROBLEMS SENDING SMS AND MMS AND THEN TO TOP IT ALL OFF, AFTER I RING UP AND HAVE TO SIT AND WAIT FOR OVER 3 AND A HALF HOURS TO SPEAK TO SOMEONE ( IN INDIA????!!) IM TOLD THAT THE LINE IS CLOSED AND TO CALL BACK, THEN I RING THE NEXT DAY AND FINALLY GET TO SPEAK TO SOMEONE WHO TELLS ME ADJUST SOME SETTINGS AND WILL RING ME BACK TO SEE IF THAT HELPS.... BUT THEN I GET WOKEN UP AT 6AM BY VODAFONE CALLING ME BACK... AND AFTER TELLING THE LADY ON THE PHONE THE TIME SHE SAYS SHE WILL CALL BACK, AFTER MISSING HER CALLS TWICE I THEN RECIEVE A CALL BACK THIS MORNING AT 5 AM!!!!!!!!!!! WAKING MYSELF AND MY NEWBORN AND MY HUSBAND UP!!! NEEDLESS TO SAY NOT ONLY WAS I NOT IMPRESSED- I WAS IRATE!! ESPECIALLY SINCE CALLING UP VODAFONE AGAIN TO ASK ABOUT MY COVERAGE ISSUES AND BEING ACCUSED OF LYING AS APPARENTLY THE CALL CENTRES DO NOT OPEN THAT EARLY THE MAN ON THE PHONE RUDELY TELLS ME!!!