26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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7906 Someone from QLD thinks vodafone is FAIL at 29 Dec 2010 12:28:25 AM
I am with 3 mobile and since it has gone to Vodafone (and therefore using there reception) I find that my phone now has very poor reception in areas that I used to have no problem with when 3 mobile used to use Telstra as it's roaming network.

When we went to the 3 mobile/Vodafone shop at Chermside they told us that they had too many customers which was affecting reception and drop out rates!! We just laughed at them and left.

When my plan is finished I will ensure that I help them lose some customers!
29 Dec 2010 12:30:31 AM: 3 and Voda uses different towers. 3 still uses Telstra towers to roam. Dont assume things you dont know about
29 Dec 2010 12:36:06 AM: Oh whinge whinge. Go back to seek.com.au Vodafone employee.
29 Dec 2010 12:43:50 AM: How's it a whinge? The fact is that the agreement between 3 and Telstra still exists and that 3 customers can still roam on Telstra's network. The network infrastructure that Vodafone and 3 uses are completely separate from each other. Consequently, Vodafone users cannot roam across to the 3 network.
29 Dec 2010 12:50:00 AM: "don't assume things you don't know".....

You sound rather defensive to me!

Fact is, it doesn't matter which way you slice it, Vodafone are Vodafailing.
29 Dec 2010 01:07:05 AM: I'm not "29 Dec 2010 02:30:31 AM"... I'm a different person lol.
29 Dec 2010 01:09:52 AM: ^ The only one who defensive is you. Just admit you were mistaken. Its a well known fact that 3 and vodafone uses different towers. They're still two separate networks. Maybe do some research so you dont look like an idiot. :)
29 Dec 2010 01:14:32 AM: Who cares. Vodafone is failing. They bought 3. Now 3 are failing. The CEO has admitted issues. Did you see his blog?
29 Dec 2010 01:17:38 AM: Changing the topic? Vodafone didn't "buy" Three. It was a joint venture between both Hutchison (who runs 3) and Vodafone. The ownership is split 50-50. The CEO has only admitted issues on the Vodafone network - Three customers are unaffected.
29 Dec 2010 01:20:31 AM: Thank you for that valuable information.
29 Dec 2010 01:22:00 AM: There's no need to be sarcastic. All I was doing was correcting your incorrect information/facts and perceptions before others became misinformed.
29 Dec 2010 01:25:53 AM: Ok so you are clearly a Voda or affiliate employee. By contract, you are in breach of HR policy making any public comment without the express permission of your PR team. Edwina Elliott, your corporate affairs and PR manager, will not be pleased when I direct her to your posts.
29 Dec 2010 01:33:01 AM: http://m.guardian.co.uk/technology/2010/feb/05/vodafone-twitter-obscene-tweet?cat=technology&type=article
29 Dec 2010 02:05:38 AM: Ok im a different person thats still in high school with no job and even i knew that 3 and vodafone use separate towers. Pretty easy to find that information when you wiki it. Doesn't take a genius to figure that out.

29 Dec 2010 03:22:00 AM - if someone has corrected you, do you automatically assume that they work for the company?? If i told you that Microsoft is separate to apple, do you assume that i work for Microsoft??
29 Dec 2010 02:08:04 AM: 29 Dec 2010 03:25:53 AM - Just wondering have you read their contract?? Im not saying i have but have you? Does it actually say that or are you making shit up?? What prof do you have??? Also that link for the article is not relevant. Vodafone AU and Vodafone UK are completely 2 different companies. Didn't know there were people that stupid on this flame site
29 Dec 2010 06:44:20 AM: Gosh, you must be desperate. Have a nice day watching people document their pain.
Goodbye :)
29 Dec 2010 09:55:10 AM: While all the above is true - note it is also a fact that most of the Voda staff of previous years have left. It is now pretty much run by 90 percent of Hutch staff. Processes, service, marketing all these things have changed significantly. The GM's and CEO are pretty much all Hutch. Ans since all this happened Voda has gone to the dogs. I have many many good friends who work there and have done so for more than 10years. No-One is happy with how things are, I have been advised to port out cause they dont know when the fix will be in place. Even if you are cranky about it or defensive about it - look at the facts. Poor service, poor coverage and even worse accountability. After 15 yrs, I am off to Telstra. At least you can call people.
29 Dec 2010 11:09:57 AM: I am with Three and have been for years and cannot complain,used to be with Telstra until Three bought out capped calls,years and years ago.
My boarder who has a granny flat 10 metres from where I am typing tis from,is on Voda for both Iphone 1/2 nd gen and mobile broadband.Broadband seems to be the worst offender of them all.Drops out,cannot boot up,ssslllooowww tttooo llloooaaaddd web pages,etc etc,.He has spoken to Voda heaps of time s and they actually blame the wind and rain that we are having in Strathpine [Just north of Brisbane] as the cause for connection failure issues,Apparently there is a Voda call centre in Tassie that he has rung sometimes and is more help that your local indian voda employee.I use a Nokia N95 Plum 1 gig and have just got a Iphone 3rd gen 32 gig,and am next to his laptop and I have full service and his mobike broadband like flickers for 3 bars or so and goes up and down.
bad bad,bad,bad.