26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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7921 Someone from QLD thinks vodafone is Epic Vodafail at 29 Dec 2010 02:59:26 AM
Let's begin with just over 12 months ago. Relocated to Sydney for 3 months for work, so decided to purchase a wireless USB modem and internet SIM for use where I moved in - a 1 minute drive from the city in Woolloomooloo. Sure enough, when I went to set this up to use for the first time, not a BAR of reception. The device appeared to work okay, but the network coverage was non-existent. Returning the stick to Vodafone proved hardly effective, the amount of prepaid internet could not be refunded, but they would refund me for the stick. What about the time wasted in the first place? And my frustration at not being able to use the service?

For 2 years I have used Vodafone through my employer's Blackberry business plan.. the past 12 months in particular I have seen ramped up call dropouts, no internet service, constant lack of any service at all and 'SOS' state service.. I am sure those of us who purchase mobile handsets and in particular smartphones want full functionality all the time and wherever we go.. otherwise we would simply use landlines or home internet as needed. The fact we pay extortionate amounts monthly in any case to access a service we want to but in most cases CANNOT access on the fly is appalling. Vodafone should survey its Blackberry users to see how many would mind waiting until the end of a busy day transferring from meeting to meeting until they get home before they can answer emails or get into contact with their key client stakeholders.

I have seen it mentioned below, but we cannot forget Australian airports!!!!! I frequently fly between Sydney and Brisbane - both terminals have a Vodafone store housed within. Brisbane's Vodafone network access at both domestic and international airports is nowhere to be found... and Sydney's service is ridiculously intermittent and unreliable. I needn't begin describing what a pain it is to disembark from an airplane and fail at many attempts to get into contact with a family member or friend who is picking you up... I have had the embarrassing hassle of having to ask to borrow another waiting member of the public's phone (which I will note was a Telstra user) to contact my waiting lift.

I am well and truly over this appalling service, and wish that Vodafone could reimburse its customers for failing to deliver over and over again - and what I anticipate will continue to occur for years to come, until their supposed improvements occur!