26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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8015 Someone from QLD thinks vodafone is Unbelievably bad at 29 Dec 2010 07:14:17 AM
I ordered an iPhone on line and received TWO iPhones. Of course I was billed for both! It took 4 phone calls just to reach some call center in India and the woman had NO IDEA what she was talking about. Then I made further calls after being on hold for 30 minutes most times, and finally got someone to acknowledge a problem. They first asked ME why I received two phones!!!!!!!!! They assured me that they will cancel the second phone and I returned it. Then after one further month I received a bill for BOTH again!! More phone calls and more waiting. Now I am assured that I will be billed for the correct amount. Let's see. I want out of this contract.