26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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8078 Someone from NSW thinks vodafone is Very poor at 29 Dec 2010 08:20:27 AM
I've been with Vodafone for years. Never had a problem using an old school phone up to about 2007, then upgraded thru work to a BlackBerry. Intermittent issues commenced then. Work account was moved across to Optus earlier this year, so I went back to Vodafone for personal use as I can only get thru to my brother who lives overseas via Vodafone. From day 1 with an HTC Legend I noticed huge delays in data download and, when in the US for 4 weeks in September/October, noted an almost constant inability to detect Wi-Fi. No noticeable improvement when I got home but thought this was the phone, rather than the network. So I called Vodafone and, after waiting on hold for 56 minutes, finally got thru to someone - yes they were in India, but he was very nice and very helpful. With hindsight, they obviously knew of the issue by then because he was very specific in asking me if I believed my complaint was with the handset or the network. At that point I still thought it was just the phone, based on stuff I'd read online about the HTC Legend. So I got my iPhone4 and could hardly believe it when I realised that the situation was even worse! It functions slightly better if I turn 3G off, but that's kinda defeating the purpose with an iPhone and the improvement isn't all that significant anyway. All of this in the knowledge that I'm paying an extra $32 a month on my contract for the so-called 'upgrade'. So after their CIO announced in the press some weeks back that there were indeed issues and that the company should've acknowledged them sooner, I sent them an email asking why I should have to continue paying the additional fee on my monthly contract when the problem was clearly with their network / coverage all along and was probably little or nothing to do with my handset. The reply I received? A copy-and-paste reference to how I can upgrade my contract. Top marks to Vodafone for correctly interpreting a reasonably simple email question...not! I understand they're probably getting smashed by this issue; I also understand that Telcos worldwide are struggling (to some extent) under the weight of massively increased Smartphone uptake over the last 18-24 months. In the end, as the consumer, that isn't my problem. To my mind it's a fairly basic equation in a fee-for-service industry: provide full service = charge full fee; provide partial / intermittent service = charge partial fee. It's that simple!