Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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8304 Someone from ACT thinks vodafone is at 29 Dec 2010 11:36:09 AM
My husband and I switched across to Vodafone and purcahsed on contract 2 phones, one of which failed within two weeks of use. With the failed phone, the service centre is offering a "refurbished" phone which is unacceptable. In the meantime, I bought yet second phone for myself on the contract. Consistently have on service both voice and data inside the house since the last 2-3 weeks, whereas it was OK before. Cannot contact my husband the majority of the time as he does not work in a fixed location in Canberra. Have to go 1km down the road from our house to be able to make voice calls. Spent 2 hours talking to Vodafone Service Centre, Customer Care, "Loyalty" department with no resolution only to be told by a very arrogant Loyalty supervisor in the end that this is not their issue, to contact Technical Department!!!