26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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8532 Someone from QLD thinks vodafone is terrible at 29 Dec 2010 03:12:17 PM
I went to Vodafone as 3 gave poor service... since i have been with them I have had nothing but issues phone calls are always dropping out on me or not even getting through,I don't get much service at home or work, my text msgs are taking up to 6hrs to get to the recipetent, voicemail is coming through up to a day late.

Every time I call to try and discuss this issue I have to wait between 1-3 hours till I get through or they return my call and then spend 1/2 an hour to an hour listening to them telling me its my (I) phone or where I live.....

Friends are with other services and have great service in my place of residence and work, today I called and left a msg to get A return call it took 3hrs I then started to re discuss my issues and advised I wasn't happy with the outcome.. the customer service representative then advised he would put me through to disconnection... lol I have just disconnected that call after waiting for 45 mins... I will be going into a store on my next day of this is ridiculous.