26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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8554 Someone from NSW thinks vodafone is Terrible in every way at 29 Dec 2010 03:45:32 PM
No data coverage in Sydney CBD, cannot access internet, email or voicemail at times. Phone will display full reception throughout day, but people tell me they can't contact me on mobile. SMS messages not getting to recipient - this has happened numerous times. Frustrated that I'm being charged to send an sms that is not being delivered.
Moved from Optus network after 2yrs of crappy service from them thinking that Vodafone would be better (I was a vodafone customer for 8 years prior to going to Optus) however, very disapointed to find that Vodafones problems are worse than Optus. Would like to be able to tether my phone to use the mobile broadband, however cannot do it at home or in Sydney CBD.
Complained to Vodafone via their website describing in detail where the problem was and how it was affecting me, had a response from their support asking me where the problem was and how it was affecting me. In other words, their support didnt even read my original email.
I want out of my contract or a reduced monthly fee at least until the problems are fixed. I am paying for a service which obviously cannot be delivered.