Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Pain
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8571 Someone from QLD thinks vodafone is extremely fail at 29 Dec 2010 04:17:17 PM
i have had my phone and broadband connected with vodafone for quite some time now. My broadband for starters, i have been contacting vodafone for going on 11 months now with problems connecting my broadband, problems getting to my home page, problems recharging, problems loading web pages and the list continues. I have spoken to at least 40 customer assistants and every time i get told they will get a technician to look at my problems yet 11 months later im still having the same problems. i asked to speak to the supervisor on the last couple of phone calls and i was told he can see the ongoing list of people io have spoken to and was arranging a meeting to solve my problems. that was 4 weeks ago. still nothing. With my mobile phone i have had constant coverage problems, constant dropouts, i have sent messages that havent gotten to the receiver till days later, i have sent messages that have then sent multiple times again, i have had messages sent to me that i havent received till days later and i have had constant default texts sent to me from vodafone for no reason at all. I have now been dealing with vodafone for like i said going on 11 months and i still have not been able to use neither my phone nor my broadband properly. I am still waiting for the call back in regards to my last phone call 4 weeks ago.