26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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8637 Someone from QLD thinks vodafone is Very Fail at 29 Dec 2010 05:44:01 PM
I have signed up with the Fail-Full Duo, Vodafone for my phone and 3 for mobile internet. I had so so many failed phone calls, like 12 in one conversation to a client that in the end I blamed my Iphone 3Gs and concreted it. ( That is smashed it into a concrete path from 3m height ). That certainly fixed the problem.
So now I have a different phone, which of course suffers from the same thing but maybe not as bad. I think my company and customers think I dodge my smss` but in truth they turn up hours and days late.I live in Ipswich Qld and I mean the coverage is suss even in town, of course a few km`s out there is no coverage. If you see a white commodore sitting up at the top of a hill or mountain in the area then that may well be me, trying to get a signal of some sorts. And the (Vodafone) /3 mobile internet, well its just crap, just like having dial up. When my vodafone / 3 contracts are up - I`m gone.
29 Dec 2010 05:46:30 PM: As I posted below, you do have other options in short a way out, by contacting the TIO. Click the 'how to complain' button at the top and it will explain more. Basically you need to: 1) Report, and document, specific instances of problems, not just general "it does not work" statements. 2) If possible, use email rather than phone. It is slower but you have a record of what you said and, more importantly, a record of what they said. 3) Demand that they fix the problem. Be persistent but, importantly, be polite. 4) If possible, have another phone to be able to duplicate the problem to eliminate your hardware as the problem. 5) When they have failed to fix then problem, then and only then suggest that you would like your contract cancelled without exit fee. When they eventually agree, ensure the no-fee part is documented. 6) If this does not result in cancellation, ask again suggesting if it is not cancelled without exit fee you will escalate to the TIO. Usually, at this point, the threat to go to the TIO is enough. As soon as you escalate to the TIO it starts to cost them. It is to both yours and their advantage if actually going to the TIO can be avoided.