Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Pain
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8807 Someone from QLD thinks vodafone is OVER,OVER FAIL at 29 Dec 2010 10:43:38 PM
For 2 months now my bills have been totally wrong. I have been over charged, when being on a cap plan..I was on a $29 cap for over 2 and a half yrs and never had a problem, but these past 2 months I have been over charged once for over usage of data (which was painfully proven to be there fault ) and the second month over charged when I was on a cap of $49.00 and was given an extra 500 free mins and megs for the mistake from previous bill IF I AGREED TO CHANGED TO A $49 CAP. I told them I felt like I was being bullied into this, but agreed as they were reimbursing me.. Now I was watching my usage like a hawk but apparently I still went over my usage?? come on? I call them up on the phone, sat there waiting and waiting as Lara is always flat out and low and behold I get cut off soon as an operator picks up?? I since have chatted to someone on vodafone help via twitter, my bills have been sorted out. ..for now...Im dreading the next bill, oh yeah and they still send me paper bills when I have given my email address and its been verified...I am so over it...I am scared of using my phone...Vodafone used to be good, but lately their performance has dramatically gone poor...