26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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8844 Someone from WA thinks vodafone is constant dropouts at 30 Dec 2010 05:11:29 AM
If for a moment you city folk think the Mobile Broadband is sporadic i the major Australian cities, I would invite you to experience the absolutely hopeless service that I experience on Vodafone's Mobile Broadband connection in Broome,WA.,I would dearly love to try other ISP's but as a pensioner I am financially restricted in my disposable income.So I have persevered,it is virtually impossible to connect from 2pm until well after 11pm, and then the service drops out with stunning regularity, making for an all round frustrating experience, in attempting to rectify this chaos I have on numerous occasions used the various advertised telephone numbers, to gain some assistance and advice, the call center operators located in the Phillipines and Egypt, find it hard to comprehend that Broome is not a suburb of any Australian Capital city but is located 2500 klms from either Perth or Darwin, this realisation brings the operator to revert to stand Vodafone scripted dribble and zero resolution to my problem as their brain goes into melt down unable to cope with the geographical vastness of Oz and the distances involved.
All in all unless I am prepared to disrupt my normal sleep patterns and use this service from 2am until 6am, the chances of staying connected to Vodafone's mobile Broadband, well I have more confidence in winning Lotto, and that does happen either!