26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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8954 Someone from QLD thinks vodafone is at 30 Dec 2010 09:24:52 AM
I've been with Voda for several years with no problems apart from initially being without my phone for 12 days while they stuffed up the porting process. Oh, and the lack of coverage outside major centres.

Lately though, I have had text messages not arrive, or arrive days late, and little or no reception where previously it was fine. Calls drop out, or caller/call-ee cannot hear each other. The 6 phones I have with Voda all have this issue.

Also, my online account at My Vodafone has been deleted (by them), and I cannot check my usage history, account balance, or use it to recharge my account. I know I can do this other ways, but online is/was most convenient and easy.
30 Dec 2010 09:26:46 AM: Re my online account - their system will not allow me to re-register - it has gone to the techs to sort out - won't hold my breath.