26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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9011 Someone from WA thinks vodafone is NO FAIL at 30 Dec 2010 10:47:13 AM
30 Dec 2010 10:48:49 AM: Never complained about NextG coverage or performance. Optus coverage is ok, but performance is lacking. Vodafone coverage is woeful and performance is worse.

All 3 have terrible customer service, but that is another story.
30 Dec 2010 10:49:58 AM: 9000 complaints in a short time sort of suggests there is a problem. Even having the CEO apologise suggests that the problem is there.
30 Dec 2010 10:55:56 AM: This guy is delusional - to blame the complainants. He probably is connected with vodafone and this again explains their customer service attitude. This anger is unprecedented and we congratulate you for setting this site up. For our part we are all much happier with service at Optus....
30 Dec 2010 10:56:12 AM: This guy is delusional - to blame the complainants. He probably is connected with vodafone and this again explains their customer service attitude. This anger is unprecedented and we congratulate you for setting this site up. For our part we are all much happier with service at Optus....
30 Dec 2010 11:07:15 AM: to the dickhead above from WA who thinks vodafine is no fail. u r a wanker. to blame the people who r complaining about vodafone & other companies is just another excuse. how about the idiots at vodafone get off their backsides & do something about the problems instead of blaming people who r complaining. obviously there is a problem/s if there r 1000's of complaints
30 Dec 2010 11:27:05 AM: i have the same problem with optus. calls constantly drop out, cant get recepetion in my area, etc all the probs ppl are having with voda. when i rang optus to complain that im paying for something i cant even use their suggestion was that i should to a different area if i wanted reception at home and refuse to cancel my contract
and if the same is happeing with voda as ive had with optus for almost 2 yrs maybe it would be cheeper for me to use a telstra home line and scrap mobiles all together.
30 Dec 2010 12:27:27 PM: It's very difficult to conduct business away from the office if the services you paid for and were promised are not delivered. We should complain. We have every right to given we are paying for these promised services. Unless of course you're not paying your bill. If that's the case then be quiet!
30 Dec 2010 12:47:56 PM: This guy is delusional - to blame the complainants. He probably is connected with vodafone and this again explains their customer service attitude. This anger is unprecedented and we congratulate you for setting this site up. For our part we are all much happier with service at Optus....
30 Dec 2010 02:07:42 PM: This guy is delusional - to blame the complainants. He probably is connected with vodafone and this again explains their customer service attitude. This anger is unprecedented and we congratulate you for setting this site up. For our part we are all much happier with service at Optus....
30 Dec 2010 02:22:47 PM: TO : 30 Dec 2010 01:07:15 PM: to the dickhead above from WA who thinks vodafine is no fail. u r a wanker. to blame the people who r complaining about vodafone & other companies is just another excuse. how about the idiots at vodafone get off their backsides & do something about the problems instead of blaming people who r complaining. obviously there is a problem/s if there r 1000's of complaints

your probally one of those dudes that stares at your recpction bars and watch them go up and down, get a life bro...
30 Dec 2010 02:45:52 PM: TO : 30 Dec 2010 01:07:15 PM: to the dickhead above from WA who thinks vodafine is no fail. u r a wanker. to blame the people who r complaining about vodafone & other companies is just another excuse. how about the idiots at vodafone get off their backsides & do something about the problems instead of blaming people who r complaining. obviously there is a problem/s if there r 1000's of complaints

your probally one of those dudes that stares at your recpction bars and watch them go up and down, get a life bro...