26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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911 Someone from Somewhere else thinks vodafone is VF Aussie Network. at 18 Dec 2010 09:46:02 PM
While travelling in a sydney train. I met a guy who worked with vf contractor. He told me this...VF sub-contracts its network maintainance...(For those who don't know Optus & Telstra run their own network where as Vodafone network is run by contracting company) The working conditions and quality of staff was very poor and the place is under staffed. This company further hires contractor and for some reasons not many staff stays there for too long. This company is paid for each fault fixed...so the more faults the more this company makes...it is very hard to pin point in mobile network who was responsible to create fault in first place..The company does temp fix the fault comes again in new shape nd they make more money..bcos they are paid for each fault attended..Vodafone in Australia has business model to target low end cutomer and Business customer. When a business complains they install a cheap repeater at his premises to boost signal..but if business PPL are moving they can have poor coverage. The reason if you see full signal but can't call will be the network is overloaded nd has no capacity left to take call..The only good thing bout Vodafone is it is dirt cheap nd in 80% places it will work fine..If you are always moving nd you want no call drop at peak time/ congested area then Vodafone is not for you.
27 Dec 2010 11:20:11 AM: Telstra do not maintain their own network, nor do Optus, they all sub-contract it out - same as for pay TV installations.