26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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9138 Someone from NSW thinks vodafone is dreadful service at 30 Dec 2010 02:27:26 PM
I've been with Vodafone for years and was very happy with their service but the last few months it has been awful - dropped calls, incoming calls not getting through, texts take hours or days (or never) to reach me. My phone battery has to be charged every single day. I have to drive 20 kms to pick up messages and am at the point where I no longer bother taking my mobile with me in my immediate area. I complained (what a process! I nearly committed suicide) and was finally told that yes, the network is overloaded and no, there was no immediate plans for Vodafone to do much about it. Vodafone has offered to waive my exit fees if I want to get out of my latest contract and I'm going to have to do that. Not good enough Vodafone. What HAPPENED to you??
30 Dec 2010 02:37:43 PM: You nearly committed suicide??!!