Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Pain
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9143 Someone from QLD thinks vodafone is Bad at 30 Dec 2010 02:36:24 PM
Was with Optus/Virgin/iSim - all on the Optus network. Had no problems. Went to a Service Provider on Vodafone Netwrok - for 1 month - calls dropped off, calls kept going to voicemail even when the phone was not being used, no reception even in the middle of the city. The call cost may have been cheaper but when you have to re-call or kept getting charged to retrieve voicemail, it didn't work out any cheaper. Luckily, this was a pre-paid service. We then transfered to Think - their plan that uses the Telstra Network. No problems now. Vodafone - never again.