26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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9151 Someone from QLD thinks vodafone is Sporadic at 30 Dec 2010 02:50:20 PM
For several months Vodafone have been inconsistent with providing me with MOBILE PHONE COVERAGE as well as MOBILE INTERNET ACCESS. I have spoken with dozens of staff from their Customer Services, Faults and Network departments including Management, all in India and Egypt? They usually explain the problem away by informing me that they are doing maintenance in my area and that this will improve my service. This answer did not satisfy me after hearing it repeatedly, so I eventually asked them which areas are affected and how long it would be before my service would be reinstated. They then told me that the whole of my area, Parramatta, was affected, but would all be fixed soon. The funny thing is that I don't live in Parramatta, I don't even live in NSW!! The main issues with my mobile phone involve text messages not being received for 24 hours or longer, or in some cases being sent repeatedly maybe five or six times. I have no control over any of this, nor sometimes any idea of when it is happening, but not only has it cost me loads of money in lost business, it has also cost me excessive phone costs whilst it is happening. I am extremely fed up! I am reluctant to change back to Telstra as I have had major problems with them in the past, as well as Optus who began billing me for a phone service I did not even have connected!! I have utilised the TIO for these complaints, but as they are so bombarded with complaints it usually takes months before the problems are addressed, and in my case the TIO appeared quite powerless against the huge bully phone company so the issues were definitely not resolved to my satisfaction. I support any fight against any telephone company.
30 Dec 2010 03:08:51 PM: I agree with you thoroughly and I have felt your pain. I left Telstra and Bigpond because they hold close to a monopoly (I prefer not to shop at Coles or Woolies either), but I guess I'll be going back to them. At least their service is better than the alternatives, even though we pay through the teeth for the services! I hope the National Broadband Network makes a big difference.
30 Dec 2010 05:06:19 PM: NBN that is a failed business model will not work basic connection $ 56.00 at 12 megabits per second speed . No body has said how many GB per month that will buy, NBN guess is about enough to check the email some were between 2 GB and 10 GB , i will be keeping my TPG at 6 megabits per second and very competitive pricing thank you the politicians have had the wool pulled over there eyes again Telstra is already selling 30 megabits speed plans in Sydney or Melbourne now maybe able to get 100 megabits with newer technology. I wont be changing over just wont be able to afford a decent limit.