Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Pain
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9182 Someone from NSW thinks vodafone is Fail at 30 Dec 2010 03:49:13 PM
I have been on contract for 7 years and use voda for all calls and email in business. I use optusnet for email. Since sept I have been unable to directly access email via the iPhone icon. Instead I need to login to Optus webmail site. The nice people in India are pleasant but couldn't appreciate the inconvenience. I still have no direct email access today. I called the TIO and voda responded within 2 days. They offered me a getout now or half price access for 4 months to see if they could resolve the issue. As stated no success yet so we'll see. I doubt it will be fixed. My advice....go straight to the TIO if you have an issue.