26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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9442 Someone from QLD thinks vodafone is Mega fail at 31 Dec 2010 08:46:18 AM
I have a nokia N97 mini that has broken twice in less than 12 months of having the phone. So I decided I needed a new phone thinking it would be easy to get a new phone. I was told I should have a reply from the escalations department in 24 to 48 hours the issue has now gone on for a week. While I did receive a reply in that time frame vodafone's response was that I need two repair slips before they would do an exchange the staff at the store were amazing and offered to ring them so I could talk to them one and a half hours later I was told by the 6th person i spoke to the exact same thing i was told an hour and a half early. So after getting the second repair slip and having the store email them again i was offered an exchange but told that they would send me the phone instead of allowing me to do it in the store. Needless to say I will be going to someone else when my contract is up. Ps. While I am angry at vodafone the staff at the store I have been dealing with have been fantastic and are also getting as frustrated by all of this as I am they have actually gotten to the point where they are making demands on my behalf just to get the situation solved