26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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9502 Someone from NSW thinks vodafone is Big Fat Fail at 31 Dec 2010 10:43:09 AM
My pain is probably not as big as others. Currently I need to talk a lot to Vodafone as I just migrated to Voda from 3 (I live in Meadowbank, and here being on Voda is way better than being on 3 - due to almost no reception for 3 - unable to use mobile internet, as its always on roaming).
Every time I call Voda to sort out any issues, I get to a rep only after hours of wait, and numerous disconnections. Just yesterday, I spent my entire day dealing with them. Half of my holidays have gone dealing with Voda, and this is not how I imagined my holidays. Although, my issues are not major, just to get the small work done from them is taking ages. I imagine, my issues hv almost been sorted out. I hope to be a happy customer of Voda (But being on Vodafail and going through all the problems ppl are having, I sound a bit overoptimistic). May god bless us all!!!
2 Jan 2011 08:40:41 AM: Oh wow... pretty much straight away after I posted the above, I started having issues. I closed a $45 Month to Month plan with Voda as I migrated my 3 plan to $45 0 Mnth on Voda. What it turns out that 3 upgrade team put me on $45 12Mth contract as they couldnt put me on 0Mth from their system. I had to go back forth between them for hours to sort this issue, and I hope it's been sorted out, but I hv been told that I wont see any changes yet as these are taking time to propagate through all their systems.
My migration was done on 31st Dec, and with that I got a bigger and more immediate problem, that I got only 500MB of data, instead of 1GB. Moreover my internet usage is being charged and not being taken off from my data allowance(Cust support told me). This was not the case with my non-migrated plan $45 0 Mth that I had with Voda before 31st Dec. And I hv been using my internet exactly the same way as b4. Whats more concerning is that, right now i'm using my internet blindly, without knowing wuts happening with my data allowance or if i'm being charged more, cuz their Account Balance via Text and MyVodafone features are not working properly.