26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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9517 Someone from VIC thinks vodafone is Worst Ever!!! at 31 Dec 2010 11:29:14 AM
I am right this minute, 103 minutes to be exact, on hold waiting for a Vodafone representative to speak to me but get this, at the 43 minute mark I was connected to a Customer Service dude, he put me on hold to address my issue and two minutes later I was back in the que! Now if that's not enough, exactly the same thing happened to me yesterday, wait, there's more! The second Customer Service dude I spoke to promised he was going to monitor my issue (Nokia N8 unlocking) and ring me back at 9:30am, no call! Still more, it probably won't surprise any of you but over the last week I have spent a total of 12 hours and 15 minutes on hold waiting to speak to someone who is powerless to help me, after all this I am no closer to resolving my issue than I was before I picked up the phone for the first time. I just signed a contract for 10 Infinite 45 plans with handsets, if Vodafone don't let me out of my contract this is going to end up in court for sure. They are the most useless company I have ever had the misfortune to deal with!
31 Dec 2010 11:32:55 AM: wow... you havent had it drop out after that many minutes?!