26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain


ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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9536 Someone from NSW thinks vodafone is completely shithouse at 31 Dec 2010 12:16:05 PM
2 bars of service, not even 3G
lag with the internet
call drop outs

the same problems the other 9200 people have posted

they say they're doing something about it; we understand that it takes time, but how long do we need to wait?

i (and probably these other 9200 people) am going to cancel my contract and go to someone that actually has a decent network.
2 Jan 2011 07:18:38 AM: you and the other 9200 just dont get it do you?
Its as simple as taking out the sim and re insert.
That simple, staight forward process replaces the need for capital expenditure on infrastructure, re employing the engineers who actually kept the network going and good old customer service
4 Jan 2011 04:35:51 PM: 2 Jan 2011 09:18:38 AM: you and the other 9200 just dont get it do you?
Its as simple as taking out the sim and re insert*cough*ing-a-telstra-sim*cough*
That simple, staight forward process replaces the need for capital expenditure on infrastructure, re employing the engineers who actually kept the network going and good old customer service
4 Jan 2011 07:34:55 PM: What a load of crap. Taking out the sim and re-inserting is not going to fix the problem (will only if it is not inserted correctly to start with. I have taken my sim out and re-inserted several times today due to switching between mobile, has made no change whatsoever, I still have ok 2g reception but useless 3g...
8 Jan 2011 05:05:06 PM: Thanx genius, we already know that, its a ploy by vodafone to get you to hang up