26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Gain

ACT (25)Everywhere (404)NSW (170)NT (3)QLD (65)SA (16)Somewhere else (6)TAS (5)VIC (86)WA (28)
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9773 Someone from QLD thinks their gain is No more Vodafone Contract - I'm gone! at 1 Jan 2011 01:59:36 PM
Had been enduring the pathetic Vodafone network for months. After having my case investigated and network failure in my area confirmed, I negotiated the canceling of my contract. They tried to offer me 3 months free mobile service or to unlock my phone so I could use another service provider.

Yep. That's how bad their network is! They're desperate enough to offer you the competition as a solution. :O

I got the Vodafone call centre operator to admit that the problem wasn't going to be sorted out anytime soon. It's going to take MONTHS for network improvements to roll out. I need reliable phone and broadband service so I got them to agree to knocking off $20 off my final bill and termination of my contract.

Had to send my Android phone back, but I just got the latest Galaxy S on my new contract with my new Telco. So nice to have 4-5 bars reception and internet service again. *BLISS*
2 Jan 2011 05:50:47 AM: So they couldn't offer you coverage and you think it's silly that they recommended someone else....? I'm confused, whats the alternative? What else could they do?
3 Jan 2011 11:00:07 AM: they could of not offered anything and let him go. im so sick of reading comments from people who love vodafone, this isnt a fan page
4 Jan 2011 01:28:22 PM: This page is called "share your gain" so why not say a few positive things about Voda on this page if in fact you've experienced these
26 Jan 2011 07:56:36 PM: I'm with you there 4 Jan!