26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Gain

ACT (25)Everywhere (404)NSW (170)NT (3)QLD (65)SA (16)Somewhere else (6)TAS (5)VIC (86)WA (28)
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9887 Someone from QLD thinks their gain is $50.... pfft!! at 2 Jan 2011 08:26:01 AM
after not being able to view any data allowance usage for 3 weeks, and with absolutely no help from 1555, I decided to email them via the Vodafone.com.au website

I was ropable, I didn't know how many GB's I had used and was terrified of going over my allowance and didn't want to incur huge fees for excess usage. the email team said they would not be able to reimburse any excess data usage but gave me $50 credit for my trouble... just in case (for this bill and the next)

I don't think I will ever call 1555 again, I mean, they know what the words are that come out of your mouth... but they don't 'know' what you are trying to say.... make sense?

I'm sticking to emailing them, it may take time but a lot less headaches from 1555.

I'm not through with them yet either

data speeds still slow
calls dropped
failed txts
still unable to see data usage