26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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9918 Someone from VIC thinks vodafone is Hi i'm Lara, welcome to vodafail... Where we pride ourselves on treating you like sh*t and taking your money for it. at 2 Jan 2011 11:36:49 AM
Okay.. where do i start. Been with Vodafail for just under one year. Got myself $110 + Insurance unlimited cap on a Blackberry Bold 9000 for business use. Being a Mortgage Broker, my phone is is critical to my livelihood. Now i had cut outs during calls to clients, receiving important emails/messages days late and to top that the blackberry went crazy after a month and the shut down and never turned on...GREAT !!!

Sent the phone to vodafone repair.3 MONTHS later,Blackberry is back... two months later...Phone goes Faulty. Found out from Vodafone that they never repaired the phone and gave me a new Blackberry. 3 Months for a new phone and it's FAULTY too.

Then Moved to Nokia N97 Mini...Same deal. Same Excuse "We acquired 3 and undergoing tower upgrades to better our services" BULLSHIT !!!
2 Months later...Oh Great.... Another Faulty Phone.
Spoke to the head KINGPIN(So they say)Robert from loyalty team. Let's just say i kept him up that night.. CRYING.

One month later got my third phone Nokia X6 seemed like this was the one, was i wrong. I was barely able to make calls from the CBD. Shortly after i dropped my phone and cracked the screen. Got in touch with the Vodafail Insurance.

I was told in the store where i brought my phone that if i made a claim i could upgrade to the phone of my choice. Insurance said i was covered for $1,200.00 but they can't give me the iphone 4.
Why is the iphone worth more the that?
NO... but we can only give you the same phone (Nokia X6)... Plus it's going to cost you $150.00 excess.

SO YOU ARE COVERING ME UP TO $1,200.00 BUT WON'T GIVE ME IPHONE WHICH IS WORTH 600-800 AND YOU WANT ME TO PAY $150 EXCESS... WHAT THE FUCK FOR I SMASHED MY PHONE NOT MY CAR.


2 Jan 2011 05:40:07 PM: upto $1200 if it was lost or stolen in this cause it wasn't, $150 excess for repairing your phone outside your warranty, read your insurance brochure it explains it all
2 Jan 2011 09:10:08 PM: "Let's just say i kept him up that night.. CRYING. "... Wow... you took pride in making another person cry? You sure sound like the bigger man. As for your insurance complaint, I've had to make an insurance claim myself once. The book clearly explains an excess on insurable claims and c'mon mate why should you upgrade to a newer phone when your claiming for a phone of lesser value? This is all in the T&C's and is just common sense. It's like insuring a Ford Focus for $70,000 and then making a claim for a new BMW because 'you paid for $70,000 as your claimable option'.
3 Jan 2011 04:27:50 PM: He didn't cry.. i just said it like that. In the end of the day they don't own up to any mistakes they make and that is wrong. I've called them almost 3 times a week and not once have i had a sorry. Also if you spoke to this Robert guy, you would know how much of a rude prick he is. Did he forget i'm the unhappy customer?

As for the insurance... i know that now because they explained it to me over the phone BUT as i stated i was told otherwise. I'm sorry that i put my trust in people... i guess.