26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain


ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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997 Someone from NSW thinks vodafone is Buddhist, Amis, Isolationist at 19 Dec 2010 11:35:17 AM
At first I asked: Is Vodafone Buddhist?
I'd like to thank Vodafone for the peaceful and quiet life I've been living recently. Its really quite relaxing trying to call someone I thought I had to speak to urgently about one matter or another only for my iphone to display Call Failed repeatedly every time I try and then drop all network coverage altogether.

This inability to communicate, now that it is so frequent, gives me a chance to relax, take a few deep breaths and reconsider the urgent nature of my call, especially as there seems to be nothing I can do to fix the problem. "Maybe its the universe trying to tell me something" I think to myself, or "is is Karma?" Or perhaps I should try "living in the 'now'" and not on my phone (especially as it doesn't work like a phone anymore).

Then I asked: Is Vodafone Amish?
Similarly with text messages and voicemail. Its almost a relief to not be living in the 21st century as I await the vodafone monkeys to tap out my messages in telegram format and then get them dispatched by messenger pigeon. As I live and work in the CBD and Vodafone only seems to have its pigeon fleet in the country, it can take hours or even days for a message to arrive.

Then I realised maybe: Vodaphone is an Isolationist?
I also travel very frequently to NZ, again, its really peaceful when I arrive back after being away for a week or so and realize I've have no missed calls, voicemail messages or texts. Sometimes this makes me feel lonely.
But then I realised that this saves me from having to make any troublesome return calls or follow up messages (not that I could on the network in any case).

So I'm looking forward to the next installment of Failure to see what it brings, in the meantime the Vodafone billing seems to be working just fine....