Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Gain
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9997 Someone from NSW thinks their gain is released from the nightmare of Vodafone at 2 Jan 2011 06:04:51 PM
I called vodafone everyday for a week waiting on hold from an hour to having to call them back several times to get through to someone. On my birthday I called and was on the phone to them for three and a half hours. I was in contact with the telecommunication ombudsman and lodged a complaint. I was offered a cheaper plan rate and 20 dollars to take to a prepaid company to change sim cards while the network issues were being resolved. I declined the offer. I was then offered free unlimited calls for the next 2 months. I declined the offer. There was no way I was going to stay with them just because it was free. The service is still bad. So they released my from my contract which had another seven months, I just had to pay out my phone which was fair enough. Im now with Telstra on a new and cheaper contract and have not had any coverage, network or data issues for the past 2 weeks now.