26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Highest Rated Gain Stories

Stories are displayed on this page if they have been rated by four or more people and have a rating of over 60%.

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20154 Someone from WA thinks their gain is cant complain at 1 Dec 2011 02:37:55 PM
no mess
for the past 6 years ive been with vodafone and 3, when 3 was just new i went to them (just because they had good deals) and the 4 years i was with them, no complaints no worries, no nothing, been with vodafone now for a couple of months, again no worries, no stress, no problems, no issues..
no i lie, the only issue and problems im getting is with other people who are bagging me out, telling me im wrong and stating how the service doesnt work for them, so i must be wrong. how am i wrong, if i never had an issue??
6 Dec 2011 09:23:36 PM: I don't have a problem with vodafone either, and have both my mobile as a data plan with them.
My wife and son are with vodafone, neither have problems either.

Obviously something is wrong at vodafone if a lot of people are complaining, but it seems most people bitching and moaning just want to be on the bandwagon.
We live in a instant satisfaction society where no-one understands that things take time.

When you feel you have to create a website to voice your bad experience with a company I believe it is time to ditch said company and switch to a different service provider.
7 Dec 2011 09:09:31 AM: They wouldn't let me out of my contract until after I made the website. I've long since switched to another provider although I hope this site remains a useful and public way for people to voice their dissatisfaction.

Vodafail.com Moderation Team
5 Feb 2012 10:21:25 AM: "We live in a instant satisfaction society where no-one understands that things take time."

Agree, however with a massive business who spam their stupid marketing in every media avenue, you would expect them to service customers as promised.

Why advertise something you can't provide? It seems very sneaky locking people into a contract for 24 months all the while knowing you can't offer what other business offer. As a consumer you would expect mobile phone technology from Vodaphone to be reliant.

It's a joke

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20750 Someone from WA thinks their gain is free internet and downloads at 1 Feb 2012 11:23:45 AM
When I have credit I cannot access many pa.rts of internet like youtube. Funny that when I am out of credit I can access YouTube and download all I want for free.wtf over20gb worthand no fee.thanks vodafone I know not to recharge unless I need fone calls but free internet I will skype
1 Feb 2012 12:23:41 PM: This is on my prepaid using huawei android and wondered if others experience this on their phones.

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18368 Someone from WA thinks their gain is Not bad at 10 Jun 2011 02:05:17 PM
Called Vodafail sometime back to complain about call drop outs etc and was told it would cost me $1,200 to exit from my 2 year plan. Lodged a TIO complaint online (very easy) and about 7 days later was contacted by a Vodafail Customer rep. She had called me on my mobile but as the call was dropping out she called on my landline. She then had the audacity to say - we don't have any evidence of your call issues - I asked her why she was speaking to me on my landline and she said...Oh yeah...! Anyway, she told me an engineer would have to assess my line etc etc - I told her that this wasStep 1 of the Vodafail strategy and that instead we would be proceeding to Step 4 - that is, exit the contract (due to unilateral failure on Vodafail's part) and no exit fees. She said, Oh OK. Next I went into Telstra and signed up on the $49 plan - but my SIM wouldn't work. Telstra efficiently troubleshot the issue to my handset being locked to Vodafail, despite me paying to retain the handset. A call to Vodafail's call centre came up with a beauty. Yes, my mobile was locked to Vodafail and No I couldn't unlock it via their website because Apple (yep that's right) hadn't uploaded the IMIE number of phone and this would take 4 working days!! Next morning I called Apple who not surprisingly dismissed the Vodafail excuse as utter nonsense - in fact, the helpful guy I spoke to looked up my mobile's number and said Yeah I can see you are locked to Vodafail. Another call to Vodafail wherein I told then about their bogus excuse and surprise, surprise, my mobile could now magically be unlocked. Since switching to Telstra - 100% coverage, no call dropouts and texts actually send and are received within seconds - so long Vodafail - you truly are a useless company. I feel sorry for the very friendly staff at Vodafail. Key tip - remain friendly throughout your dealing with Vodafail but firm. Good luck!
18 Jun 2011 01:07:27 PM: how much did you have to pay to retain the handset? & how many months before your controact was suppose to expire?
6 Jul 2011 08:17:59 PM: Looks like $160 and I had about 4 months to go...
6 Jul 2011 08:19:26 PM: sorry make that 14 months...