Highest Rated Pain Stories
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What did the Vodafone executives say when Nigel Dews said he was quitting?
"you can't quit, we've got you on a 24-month contract"
One Vodafone customer calls the other. What did they say?
What does it matter they couldn't hear eachother.
HELLO EVERYONE my names Lara from vodafone .. PRESS #1 if you have no reception ..PRESS #2 if you have no reception .. PRESS #3 if you have no reception ... PRESS #4 if you cant send sms .. PRESS #5 if you cant make or recieve phone calls and PRESS #6 if you dont have any reception .. we will then put you thru to a guy in india .. he will talk to you and try to calm you down .. he will lie to you and make false promises .. you will the hang up and leave us alone for a few days and then call back to got thru these steps.
calls end up getting -connection error- even when I have full bar of signal
always unable to establish a phone call -and they still charges it!!!!
very bad connection all the time!!
no connection/ or very bad connection or can't call when inside building
Delayed SMS Messages and worst of all Very poor customer service from people that don't even know that Canberra is the capital of Australia! I am leaving Voda-no-phone and going to another provider this weekend.
I've had periods (lasting for up 2 days) when my email and internet will not work... full stop.
I have had issues since approx August, but didn't complain as they were pretty rare and they weren't interfering too much.
It was only in late November that the issues turned annoying and more frequent.
I visited 3 stores in 2 cities, I did sim checks but they seemed more interested in fixing the handset (in spite of my putting my sim into a different phone for 24 hours and having the same result) or getting me to pay for a new iPhone...
So I called VF for the first time on Dec 2, reported the issues... then again when I wasn't called back on Dec 6, then Dec 12, 16, and 31. I called on Jan 4 to speak to tech people to launch an investigation... I was told that I would be called the next day... then when they didn't call back by 9am on the 6th, I made a complaint with the TIO.
I then called VF again and told them that I wanted this settled quickly and painlessly for everyone, and after being on the phone for 2 hours with tech support I refused to talk to them again. They then said, and I quote "someone will call you within 24 hours to sort out how this can be settled"... no phone call on 7 Jan...
Then today, 10 Jan, after pestering the customer service person, I was put through to the cancellations area... probably not who I should have been put through to... I got a bit of a shock when told that the only record they had of my complaining about coverage was on Dec 2... so they considered this to be 'out of the blue, and just complaining about it now', then suggested that I shouldn't be listening to 'media hype'... I was then told to give three specific events of problems - as if I keep all my records?
I didn't appreciate the tone or attitude, I was told I could leave my contract but the exit fees of $495 would not be waived.
I spoke to the TIO to add this information...
I'm tired of this, wasting my time... I just want to leave...
-One person claimed that their handset broke and Vodafone refused to fix it. Now, the reason why was never made clear- but I believe that they may have had an iPhone. The iPhone, unlike every other handset that Vodafone stocks, is covered by only a 12 month warranty.
-Another person claimed that they got no signal with their iPhone 4 whenever they went to make a call. This is the iPhone's problem, again. Holding the iPhone 4 in your left hand kills the signal- and that's not Vodafone's fault.
Then, you have people who didn't actually troubleshoot:
-One person claimed that although they could see the Vodafone network with their mobile broadband device, they couldn't connect. I had the same issue- it turns out you must go into settings and pick "contract" or "prepaid" depending on the service you have.
-Another person claimed they were unable to send a text message or access the net with a nokia phone after getting a phone unlocked from another carrier. This may be because they didn't set up the short message service centre (SMSC), and they didn't set up the access point.
Also, I've noticed some racist comments being made about the service centre. Look, again, most telcos outsource- and frequently to India. They try their best I hope. Tell them that you know your rights, and if the coverage is not good in the location, and they troubleshoot and nothing works, ask to speak to a supervisor. You are allowed to by the rules to get a supervisor to speak to you if you ask 3 times. and they can break contract.
I hope this has helped. As for me, I love Vodafone. I have a Nokia N900, fine with mobile internet, but my mobile broadband sucked in terms of speed, so I asked, and they broke the contract, and sent back the modem.
Regard, Dr. B (a happy Vodafone customer)
Keep a diary of events, establishing the problem.
Figure out exactly what you would like to be done about it, be prepared to compromise!
Contact Vodafone tell them what the problem is and what you would like as a remedy.
If then they can't help you, then contact the TIO, or join the class action.
Wait times are crap at the moment of course because of all the problems, you will have to be patient and wait your turn, and yes it sucks, but until you have actually spoken to them and they have not agreed to help, they haven't done anything wrong!
And remember you'll catch way more flies with honey than vinegar, be polite, be reasonable, be patient, it always works best!
In fact I have a family member annoyed with me cos I didn't reply to a message.....that I never received!
Vodaphone discovered a new way to limit my unlimited plan - give crap coverage, call dropouts, delayed voicemail, delayed sms, patchy internet speeds.
My bars go from 3 down to 2 down to 1 and then no service - wihtout changing postion in a matter of 4 seconds - WTF.