26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Highest Rated Pain Stories

Stories are displayed on this page if they have been rated by four or more people and have a rating of over 60%.

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17948 Someone from ACT thinks vodafone is at 14 May 2011 01:19:36 AM
Three things are certain in life. Death, Taxes and no vodafone coverage.

What did the Vodafone executives say when Nigel Dews said he was quitting?
"you can't quit, we've got you on a 24-month contract"

One Vodafone customer calls the other. What did they say?
What does it matter they couldn't hear eachother.
16 May 2011 11:07:15 AM: same happen to me when I told them to quit my contract , as there is no reception at my work place , and there are constant call drops on the network when I am at work - the only difference is mt mobile network belongs to 3 - which is same like vodafone and 3 are now merged. I complained so many times but they are not doing anything, and I am stuck because of the 24 month contract and can not do anything.
16 Jun 2011 05:19:30 PM: same here

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17314 Someone from ACT thinks vodafone is they havmt succeded in anything at 26 Apr 2011 08:08:44 PM

HELLO EVERYONE my names Lara from vodafone .. PRESS #1 if you have no reception ..PRESS #2 if you have no reception .. PRESS #3 if you have no reception ... PRESS #4 if you cant send sms .. PRESS #5 if you cant make or recieve phone calls and PRESS #6 if you dont have any reception .. we will then put you thru to a guy in india .. he will talk to you and try to calm you down .. he will lie to you and make false promises .. you will the hang up and leave us alone for a few days and then call back to got thru these steps.
17 Jun 2011 10:23:20 PM: #Press 7 if you want to have sex with lara in mumbai!!
27 Jul 2011 10:17:33 PM: Press #8 If you're dumb enough to believe her name really IS Lara

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19073 Someone from ACT thinks vodafone is EXTREMELY BAD at 5 Aug 2011 10:44:42 PM
internet connection not working properly all the time
calls end up getting -connection error- even when I have full bar of signal
always unable to establish a phone call -and they still charges it!!!!
very bad connection all the time!!
no connection/ or very bad connection or can't call when inside building

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13931 Someone from ACT thinks vodafone is incomparable in terms of poor customer service, and blatant lies to customers at 21 Jan 2011 02:49:28 PM

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19062 Someone from ACT thinks vodafone is Continuously at 4 Aug 2011 07:57:27 PM
No reception - on a good day 1 little bar. Dropped calls.
Delayed SMS Messages and worst of all Very poor customer service from people that don't even know that Canberra is the capital of Australia! I am leaving Voda-no-phone and going to another provider this weekend.

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11252 Someone from ACT thinks vodafone is Vodafone is Vodafail! at 8 Jan 2011 10:29:26 PM
Seems Vodafone has Vodafailed yet again!! http://www.theage.com.au/technology/security/vodafone-mobile-records-leaked-20110108-19jgm.html
9 Jan 2011 06:22:42 AM: Thats outrageous.
Thanks to vodafail, none of us have any privacy, and organised crime has access to all our details required for identity theft.

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19985 Someone from ACT thinks vodafone is Dropped calls, no service at 14 Nov 2011 01:30:21 PM
Calls fail constantly and calls drop out constantly. Half of the time coverage is roaming, even though I am in a metropolitan area.

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11706 Someone from ACT thinks vodafone is colossal at 10 Jan 2011 11:59:42 AM
Like so many, I have experienced the same things, lost calls, lost texts, calls going straight to voicemail even though I had full reception at the time...

I've had periods (lasting for up 2 days) when my email and internet will not work... full stop.

I have had issues since approx August, but didn't complain as they were pretty rare and they weren't interfering too much.

It was only in late November that the issues turned annoying and more frequent.

I visited 3 stores in 2 cities, I did sim checks but they seemed more interested in fixing the handset (in spite of my putting my sim into a different phone for 24 hours and having the same result) or getting me to pay for a new iPhone...

So I called VF for the first time on Dec 2, reported the issues... then again when I wasn't called back on Dec 6, then Dec 12, 16, and 31. I called on Jan 4 to speak to tech people to launch an investigation... I was told that I would be called the next day... then when they didn't call back by 9am on the 6th, I made a complaint with the TIO.

I then called VF again and told them that I wanted this settled quickly and painlessly for everyone, and after being on the phone for 2 hours with tech support I refused to talk to them again. They then said, and I quote "someone will call you within 24 hours to sort out how this can be settled"... no phone call on 7 Jan...

Then today, 10 Jan, after pestering the customer service person, I was put through to the cancellations area... probably not who I should have been put through to... I got a bit of a shock when told that the only record they had of my complaining about coverage was on Dec 2... so they considered this to be 'out of the blue, and just complaining about it now', then suggested that I shouldn't be listening to 'media hype'... I was then told to give three specific events of problems - as if I keep all my records?

I didn't appreciate the tone or attitude, I was told I could leave my contract but the exit fees of $495 would not be waived.

I spoke to the TIO to add this information...

I'm tired of this, wasting my time... I just want to leave...
10 Jan 2011 01:18:45 PM: That is terrible, I can't believe that was their response!
11 Jan 2011 02:25:13 PM: Vodaphone told me to replace my handset too. But I had to pay for it outright or break my contract for $827. So I bought a new handset outright, GUESS WHAT, didnt fix the problem. I think they should reimburse me for the handset I DIDN'T need.
16 Jan 2011 12:31:16 PM: This extremely convenient faulty record keeping of Vodafone's needs a lot more scrutiny- it could be why their pals at the TIO treat them so kindly.

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1552 Someone from ACT thinks vodafone is very fail at 27 Dec 2010 06:55:49 AM
stuck in a contract with vodafone most areas i work in i get no coverage as of a few months ago, which leaves me unable to do my job, at times lose coverage for hours whilst in the middle of sydney (newtown)

27 Dec 2010 09:32:16 AM: Yes, I could not get coverage in Newtown either however Virgin works real good, still waiting on my complaint to the telecommunications ombudsman
27 Dec 2010 10:28:35 AM: Have you asked Virgin whose network they use? They don't have their own network, but buy air time from Telstra, Vodafone and Optus!!!
27 Dec 2010 10:30:42 AM: Virgin uses optus
27 Dec 2010 11:05:56 AM: Virgin is owned by Optus!

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8389 Someone from ACT thinks vodafone is Doesn't fail too hard at 29 Dec 2010 12:49:48 PM
Look. I've been reading many of these complaints, and many people have simply ignore the complexity of the issues that they face. For example, handset problems:
-One person claimed that their handset broke and Vodafone refused to fix it. Now, the reason why was never made clear- but I believe that they may have had an iPhone. The iPhone, unlike every other handset that Vodafone stocks, is covered by only a 12 month warranty.
-Another person claimed that they got no signal with their iPhone 4 whenever they went to make a call. This is the iPhone's problem, again. Holding the iPhone 4 in your left hand kills the signal- and that's not Vodafone's fault.
Then, you have people who didn't actually troubleshoot:
-One person claimed that although they could see the Vodafone network with their mobile broadband device, they couldn't connect. I had the same issue- it turns out you must go into settings and pick "contract" or "prepaid" depending on the service you have.
-Another person claimed they were unable to send a text message or access the net with a nokia phone after getting a phone unlocked from another carrier. This may be because they didn't set up the short message service centre (SMSC), and they didn't set up the access point.
Also, I've noticed some racist comments being made about the service centre. Look, again, most telcos outsource- and frequently to India. They try their best I hope. Tell them that you know your rights, and if the coverage is not good in the location, and they troubleshoot and nothing works, ask to speak to a supervisor. You are allowed to by the rules to get a supervisor to speak to you if you ask 3 times. and they can break contract.
I hope this has helped. As for me, I love Vodafone. I have a Nokia N900, fine with mobile internet, but my mobile broadband sucked in terms of speed, so I asked, and they broke the contract, and sent back the modem.
Regard, Dr. B (a happy Vodafone customer)
1 Jan 2011 06:51:03 PM: :)
5 Jan 2011 11:52:11 PM: How much are you paid by VF?

I tried to cancel my contract 20 days after making it due to False and Misleading conduct by the sales staff and issues with recieption. NO was the response over and over again for 4.5 months.

I'm 100% sure you are just a VF employee!

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2453 Someone from ACT thinks vodafone is Epic Fail at 27 Dec 2010 01:02:24 PM
I paid for a 3G data plan via TransMobile which uses the Vodafone network. The data connection drops out frequently which makes it impossible to use without feeling frustrated all the time.
27 Dec 2010 09:20:48 PM: I can't even get reception inside my house, unless I'm outside. I live Northside, never figured there'd be a problem here!
27 Dec 2010 11:13:48 PM: I live southside, and I can't get reception in my house either. I use vodaphone, and my son uses Transact, and neither of them work.
27 Dec 2010 11:18:12 PM: I live southside, and I can't get reception in my house either. I use vodaphone, and my son uses Transact, and neither of them work.
27 Dec 2010 11:20:49 PM: I live southside, and I can't get reception in my house either. I use vodaphone, and my son uses Transact, and neither of them work.

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8058 Someone from ACT thinks vodafone is Gotta Follow the Rules at 29 Dec 2010 08:06:03 AM
Until the ACCC makes new recommendations, or the class action gets up, we still need to follow all the rules, yes it has been established and admitted by Vodafone that their is a problem but that doesn't give anyone the rights to stop paying or just port out and cancel, if you do this you will affect your credit file and you will be in the wrong.

Keep a diary of events, establishing the problem.

Figure out exactly what you would like to be done about it, be prepared to compromise!

Contact Vodafone tell them what the problem is and what you would like as a remedy.

If then they can't help you, then contact the TIO, or join the class action.

Wait times are crap at the moment of course because of all the problems, you will have to be patient and wait your turn, and yes it sucks, but until you have actually spoken to them and they have not agreed to help, they haven't done anything wrong!

And remember you'll catch way more flies with honey than vinegar, be polite, be reasonable, be patient, it always works best!



29 Dec 2010 11:03:56 AM: Another good tip, is put everything into an email and send it to them, of course as pointed out on this site you may not get an answer in a hurry, but it is still a log of information outlaying your problems, send a copy to yourself so you have a record, it will all add levity to your cause!

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1242 Someone from ACT thinks vodafone is Horrid at 20 Dec 2010 05:37:24 PM
The Vodafone executive board should be forced to resign.
21 Dec 2010 09:49:47 PM: And walk away with the standard Golden Handshake/Parachute? There may be ways of getting them jailed. Or dumped in the middle of Belanglo forest with only a VeryF*cked phone and sim.
22 Dec 2010 10:24:47 AM: I agree, the Vodafone board should be brought to account for this fiasco.

i dont want wooly apologies about we could have been more upfront.
i want transparency now. What is the problem? When are they fixing it? When will it be fixed.

While the apparently incompetent management fumble about, I feel sorry for the poor staff in the stores.
27 Dec 2010 10:18:06 PM: Because its totally their fault that the network is having issues..

Peddle your misguided hate elsewhere.
4 Jan 2011 09:15:20 PM: Your misguided, wheres the hate?

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9265 Someone from ACT thinks vodafone is Big time, All the time at 30 Dec 2010 07:09:09 PM
Basically I dont receive some messages and when I text people...I find out later that they didn't get a message I had sent!
In fact I have a family member annoyed with me cos I didn't reply to a message.....that I never received!
6 Jan 2011 05:37:21 AM: I have an SMS Burglar Alarm.
I actually received the message 4 hours AFTER the breakin. Then they came in a set of lumps.

Clearly their SMS provisioning is not real time, and at the HIGHEST data cost/rates in the WORLD it is simply criminal that ACCC or the like does not get a covering statement for all NEW customers that their network is overloaded and unreliable with frequent localised performance problems. That would teach them there is a real COST and consequences for endlessly grabbing new money on what they cant deliver.

They tell me there is no SERVICE Level agreement for SMS. There are 2 problems: They oversold their capacity (and did not care), and the regulator at the wheel has been sleeping. I would have hoped Telsta would have put the boot in - but no - and they should know.

Bring on the class action.

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10331 Someone from ACT thinks vodafone is 1/10 at 4 Jan 2011 02:15:55 PM
HD DESIRE - 65 unlimited plan.

Vodaphone discovered a new way to limit my unlimited plan - give crap coverage, call dropouts, delayed voicemail, delayed sms, patchy internet speeds.

My bars go from 3 down to 2 down to 1 and then no service - wihtout changing postion in a matter of 4 seconds - WTF.

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3658 Someone from ACT thinks vodafone is EVERYTHING is wrong with them! at 27 Dec 2010 04:26:37 PM
I have been with Vodafone for years and never really had any problems with either reception or customer service. Over the last 6 months I have no reception in most places and when I do it takes minutes to even start ringing a number, my voice mails take hours and/or days to come through and when they do I cant even access them!! When people try to call me it goes straight to voice mail or just beeps and my phone doesn't even ring!! I have called their customer service so many times and keep speaking to useless people who tell me that "Australia is a large country, so you cant have reception everywhere" and if I want to leave I have to pay a massive exit fee... anyways I have logged a complaint with the ITO and they were great and say I have grounds to get out of my contact. I would urge everyone to do the same! I am still waiting to hear from Vodafone but hopefully this time in a few weeks I will be with Telstra!
27 Dec 2010 04:28:19 PM: sorry TIO*
29 Dec 2010 08:34:59 PM: OMG me to!
29 Dec 2010 08:53:26 PM: Mee too I was so excited to get my new i phone 4 and now I hate it.. I know its not the phone but the provider. I can't make calls on it as no-one can hear me long enough and then it drops out.. I might get pic messages 2 days later. And yes sometimes doesn't even ring. Its just so frustrating. I nearly threw it through the window at the vodafone store, when once again no one was willing to help me out. It really is a disgrace that in this day and age we have to go to these limits to get some good old fashioned serviced and Communication.
29 Dec 2010 09:11:30 PM: I moved to the big T about a year ago and both my brother and sister got out of their contracts (thanks TIO) and also moved to the big T. We are all incredibly happy with our move it's a little more expensive but well worth it.
4 Jan 2011 09:24:31 PM: nothing wrong with paying for something that works

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11384 Someone from ACT thinks vodafone is pretty fail at 9 Jan 2011 12:14:11 PM
I used to be a Voda Store Manager and when I worked for voda we used to get txt on our phones about stystems being down etc etc. I left the company 3 months ago and I am still receiving these txts. I know when the systems aren't working. This means that i could tell all my mates who have bad credit to go into a store when the systems are down and tell them to get a phone on a plan because voda will do that if they cant credit check you, give you a phone on a plan and then manually create the account if you decline. This info is for you guys so you know how shit their privacy is.
9 Jan 2011 12:15:20 PM: cont'd......i forgot to mention that I have contacted my Territory Manager about this but he still has not actioned this. Funny that when he used to rouse me if I missed an email out of the 20 that were sent per day!
9 Jan 2011 12:23:31 PM: I'm a store manager at Voda and obviously what your saying is a lie. When the system is down you can't gain access to the system, so how can you get into the system and do a credit check if you can't even get into it? Your either lying or your not a store manager. We also don't get txts saying the system is down, it gets sent to to store email, and they block the stores from getting access to the system. Stupid stupid, like this website
9 Jan 2011 12:34:05 PM: I'm a Sales Consultant at Vodafone and my manager gets text messages when our system is down and we are asked to follow fall back procedure. I am sure she isn't lieing when she says she still gets messages from vodafone.
9 Jan 2011 12:39:37 PM: You obviously didn't read the msg properly. I get a txt telling me when the system is down. A credit check IS NOT performed on new customers if the system is down. Manual paperwork is done with all the cust details, time address, time at job, etc, the cust signs it and then it is put into the system. If it is declined when systems are up and running it is manually overturned. You are obviously a silly manager because you don't get the txt to your phone like all the other store managers about bulletins that have been posted, system issues, point of sale issues, high call volumes, unable to reach activations hotline, phones not working in stores etc. Go put it in V3 (or you might call it vodafone excellence still because you are so behind in the times) so you can get your updates and keep your staff up-to-date.
Here is a msg I received at the beginning of December:
02/12/2010 9:14 PM (yes, I got this at 9:14pm because WA are behind)
VF WA only: Please note,Due to Credit check issues on Siebel.We are currently on FALLBACK.Please follow the fallback procedure.
Xxxxx SSS
That is how the msg was written, word for word
9 Jan 2011 12:41:41 PM: Voda store manager who says it is a lie probably doesnt get reception which is why they dont know what is going on lolololololol
9 Jan 2011 12:42:23 PM: I am a concerned customer unnecessarily worried about all things Vodafail and currently the fact that my personal details have potentially been exposed and are available to almost anyone to do as they wish!!! Thank goodness for sites like Vodafail.com !!!!!!!
9 Jan 2011 12:45:33 PM: Nooooooo!!!!!! I won't be able to access Sieble from home now!!!!! Just kidding. I deleted the site when i quit the company 18 months ago. lucky customers that i am honest, definitely not others though
9 Jan 2011 01:03:50 PM: Thanks for telling us the truth ex V/F people.
I wish more staff or ex staff would blow the whistle on any shonky telco practices of this company.
9 Jan 2011 03:37:42 PM: to the 'store manager' who is accusing the other store manager of lieing. you are FULL OF SHIT!!!!! you do get those msg, my manager is always forwarding the msg to us when its her days off. you are probably from HR who has offered sweet F.A in support since this shit started. you all knew it too!!!! we had been telling you for months about the increase in complaints and you pushed our targets up. i have 3 job interviews over the next couple of weeks, i dont care if i get the one i dont really want i will take whatever i can get and leave. vodafone is a fucking joke. you can stick your 'Company Culture' you know where. the only culture is the culture set but the ass-lickers and sucker-upperers who back-stab everyone to get positions
16 Jan 2011 01:21:50 PM: Looks like Voodoofone hasn't been back to slime all over these posts.He is working diligently elsewhere, equally as detrimentally to Vodafone,bless him.
16 Jan 2011 06:48:13 PM: I'm wondering how you know who is posting what? Interesting.
16 Jan 2011 08:07:56 PM: I didn't, but a person consistantly claiming he is a Vodafone store manager,as if it's a big deal,and is full of bluster and bullsh!t- too coincidental.Unless this is standard operating procedure for Vodafone Store Managers. But, how do you know for sure that I'm the person that wrote that earlier? Interesting.