26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Highest Rated Pain Stories

Stories are displayed on this page if they have been rated by four or more people and have a rating of over 60%.

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20653 Someone from WA thinks vodafone is worked in vodafone for 1.5years in world at 20 Jan 2012 01:22:31 AM
I have worked with Vodafone as a company for nearly a year and a half. Loved Vodafone in nz the systems and plans might be different but essentially it is the same company. With the same goals to be the best total telecommunications company over the world. But Vodafone wa managers are on their own agenda and making up excuses to get rid of you if you make any query or question about anything. And also threaten you to fire you if you don't come to meetings and then make up some bullshit story that they were talking to a casual when there was no casual in the room at the time just to cover there own arse. Then also use being 5 min late a few times over 4 weeks which everyone else is in the store also if not even more so to get rid of you. Not a open workplace at all and if Vodafone is really working honestly on nps scores in wa not one person in the WA city stores except 2 are actually on that scale because of the poor area managment and store management( which of the 2 are not management on the company in this state. If asking questions about policys in company is a crime then why would I want to work.in this company here. Specialy when.in the 3 month I worked for the company I was top of fulltime sales and new to the vha aus company for the store even got gifts from customers which I didnt see anyone else in the store getting at all. Vha Australia if you want to make it in Western Australia then you need to learn that its about the customers and helping them and for them to know they can rely on you to come back to you otherwise what's the point of sending all and I.mean ALL your technical issues to a person in Mumbai because managers are too lazy to.train.staff of how to fix simple issues like software conflicts. I bet if.you went into a Vodafone WA store maybe 1 or 2 people would know about the global Vodafone site which takes 5minutes for you to help a customer to download. I'm so dissapointed in vha Australia because of the experiance ove had here that I don't even want to work for company here anymore. If being honest in telling someone to just do there job and standing up to people that like to threaten people and lie is bad then I wouldn't want to work for or trust as a customer either. If you hire Muppets then you get issues. And 6-9months down the track when your realise this manager you thought highly.of is a probably a thief. Yes I will stand there with a big fat I told you so. My character judgement is 95 percent correct. Voda you def failed on this getting rid of one of your actual nps promoters for a company if 99percebt of a team don't even know in WA that the founder of Vodafone is from Italy and visits every Vodafone branded company over the world yearly then are you really training your staff.. seriously its basics
23 Jan 2012 12:27:09 AM: And then straight after getting rid of me like not even a hour later they drive down and threaten my partner who works for the company. Which we kept secret and manager blurted out as i was handing keys over. Awesome work Perth HR....
14 Feb 2012 05:59:05 PM: i work for vodafone aswell, never had any issues. i think it might just be with that particular manager..

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16466 Someone from WA thinks vodafone is An old complaint letter- at 29 Mar 2011 11:27:11 PM
Dear Cretins,
I have been an customer since 9th July 2010, when I signed up for your 24 month with phone and data deal. During this nine-month period I have encountered inadequacy of service which I had not previously considered possible, as well as ignorance and stupidity of monolithic proportions. Please allow me to provide specific details, so that you can either pursue your professional perogative, and seek to rectify these difficulties - or more likely (I suspect) so that you can have some entertaining reading material
My network connection stopped without warning, resulting in my spending an entire Saturday sitting on my fat a**e waiting for your operator to work out what I was calling about
I spent a further 257 minutes listening to your infuriating hold music, and the even more annoying robot woman telling me to look at your helpful website I alleviated the boredom by playing with my t..ticles for a few minutes - an activity at which you are no-doubt both familiar and highly adept.. I have made 9 calls on my mobile to your no-help line, and have been unhelpfully transferred to variety of disinterested individuals, who are it seems also highly skilled bollock jugglers
I have been informed that the network is available (and someone will call me back); that no network info is available (and someone will call me back); that I will be transferred to someone who knows whether or not a network available (and then been cut off); that I will be transferred to someone (and then been redirected to an answer machine informing me that your office is closed); that I will be transferred to someone and then been redirected to the irritating robot woman...and several other variations on this theme.
Doubtless you are no longer reading this letter, as you have at least a thousand other dissatisfied customers to ignore, and also another one of those crucially important t..ticle-moments to attend to. Frankly I don't care, it's far more satisfying as a customer to voice my frustration's in print than to shout them at your unending hold music.
Forgive me, therefore, if I continue. I thought T were s.it, that they had attained the holy piss-pot of godawful customer relations, that no-one, anywhere, ever, could be more disinterested, less helpful or more obstructive to delivering service to their customers. That's why I chose Voda, and because, well, there isn't anyone else is there? How surprised I therefore was, when I discovered to my considerable dissatisfaction and disappointment what a useless shower of b**tards you truly are. You are sputum-filled pieces of incompetents of the highest order. Telecom - w..nkers though they are - shine like brilliant beacons of success, in the filthy puss-filled mire of your seemingly limitless inadequacy. Suffice to say that I have now given up on my futile and foolhardy quest to receive any kind of service from you. I suggest that you cease any potential future attempts to extort payment from me for the services which you have so pointedly and catastrophically failed to deliver - any such activity will be greeted initially with hilarity and disbelief quickly be replaced by derision, and even perhaps bemused rage. I enclose two small deposits, selected with great care from my cats litter tray, as an expression of my utter and complete contempt for both you and your pointless company. I sincerely hope that they have not become desiccated during transit - they were satisfyingly moist at the time of posting, and I would feel considerable disappointment if you did not experience both their rich aroma and delicate texture. Consider them the very embodiment of my feelings, and its worthless employees. Have a nice day -, you irritatingly incompetent and infuriatingly unhelpful bunch of *****. John
30 Mar 2011 08:01:43 PM: lmao love it
30 Mar 2011 09:27:42 PM: Can't stop laughing, so well written.
31 Mar 2011 10:40:38 PM: This is a rip-off of a letter send to Optus at least 7 years ago. It did the email rounds in 2004.
2 Apr 2011 12:23:48 AM: Yeah- actually orginated in Britain complaining about NTL. Subject does say its an old complaint letter. Both classic and timely- beautiful in that it says all that needs to be said.
11 Sep 2011 12:11:48 AM: Classic
13 Oct 2011 01:07:28 AM: BRilliant
14 Mar 2012 12:52:46 AM: Says it all- a useless ahower of Bs

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20353 Someone from WA thinks vodafone is very fail at 17 Dec 2011 03:57:02 PM
In the last week both phones dropping out every few minutes for data and network. i am surprised I can post this from my phone right now!!!!
17 Dec 2011 04:12:58 PM: By the way VODAFONE! What compensation will you offer???
18 Dec 2011 10:10:13 PM: Still happening!!
19 Dec 2011 10:11:34 AM: No reply from Vodafone. no response. problem still exists
19 Dec 2011 09:52:53 PM: Is Vodafone doing something about this?
20 Dec 2011 08:24:45 AM: Oh my goodness this problem is still ongoing and NOTHING FROM VODAFONE!!!!
20 Dec 2011 10:48:32 AM: Why have compensation?

Surely it is time to take the matter to the TIO?

Vodafail.com Moderation Team
20 Dec 2011 07:13:25 PM: Finally got a reply from Vodafone. Apparently there is a tower out in the Mt Lawley area. Hmmmmm will see how quickly this is rectified! If Vodafone is monitoring this I expect a month free for both of my phones!
20 Dec 2011 11:02:34 PM: Currently i am in Mt Lawley and my wife is in Melbourne. Same phones, same networks, same problems! Exactly how many towers are out???
21 Dec 2011 02:32:20 PM: Complaint lodged with TIO. Suggestions from Vodafone did not work.
21 Dec 2011 06:44:14 PM: Now the 10 business days waiting game..........

It was the correct thing to do, let us know the outcome!

Vodafail.com Moderation Team
22 Dec 2011 12:40:03 PM: Just heard from Vodafone saying their resolution team will contact me in 5 to 19 days. i won't be paying bills until I am released.
22 Dec 2011 03:25:38 PM: 5-19 days?

I thought it was 10 business days? Perhaps I am wrong.........or perhaps the resolution team are busy in the lead up to Christmas? Who knows?

The bills are usually put into ''suspension'' whilst the matter is investigated.

Vodafail.com Moderation Team
22 Dec 2011 07:10:18 PM: Sorry. Typo. 5-10 days.
23 Dec 2011 09:49:18 AM: Another reply from VF stating problem in Mt Lawley has been fixed. WRONG!!!! Still the same problem and my wife having same problem in Melbourne abduction now in Sydney. I demanded my contracts be released immediately.
23 Dec 2011 09:51:00 AM: Abduction = and. Stupid corrective text. :)
23 Dec 2011 04:36:08 PM: Bit of a circular nightmare for you at the moment!

Was it the resolutions team that contacted you?

What was the response to your demand?

Vodafail.com Moderation Team
24 Dec 2011 09:17:03 AM: Not them. The Social Media consultant. But had no access for 15 hours since 4pm yesterday. Called VF and complained. Apparently another site nearby is having problems. Unbearable this is.
24 Dec 2011 12:51:56 PM: I emailed the consultant and demanded they release me and allow to have my numbers ported to another provider. Oh! By the way! It's still dropping out every few minutes. I am going online everywhere to complain. VF have no idea what I can do in this regard. The sooner they do the right thing the better it will be for them.
24 Dec 2011 02:35:18 PM: Good news! Vodafone are releasing me from boyhood contracts without penalty! This move has put them in the good books for a possible future service. :)
24 Dec 2011 02:36:38 PM: Lol. boyhood = both.
26 Dec 2011 09:13:24 AM: Result!!

Ensure that VF cancel your direct debit accounts and check your bank balance on the due date as they sometimes unexpectantly re-appear.......

Good luck with your new provider!

Vodafail.com Moderation Team
26 Dec 2011 05:16:50 PM: Thanks mate. I never did the direct debit thing and changed my account from auto payments to manual payments.

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14614 Someone from WA thinks vodafone is I can't write it without profanity at 25 Jan 2011 02:26:14 PM
I was one of the first people to port my mobile number across to Vodafone many many years ago and have remained a loyal customer through numerous contracts for both personal and business use. I have just entered into an agreement for a Samsung Galaxy Tab to pick up my email on the go like everyone else.So far I have missed meetings,not returned calls to clients in a timely fashion because I didn't get their voicemails or follow up emails or text messages.My credibility has gone out the window.I can't be a successful person let alone a easily contactable parent or spouse or family member or friend or boss. Call 1555 Customer Service for a resolution if you have a spare half hour or so to go round in circles with the Lara IVR. BTW ,I have never ever posted a comment on any forum since the commercialisation of the internet, never been in a chat room or subscribed to any social networking site because I didn't believe it would do any good to have a whinge. All that is out the window now , please take this post and if it helps make this Company accountable for their performance to the people of Australia I will have done some good for today.
11 Jan 2012 11:00:28 PM: I now have ported across to Telstra and have not had one call dropout in 2 months and the data speeds is on average 4 times as fast. I feel a great sense of relief that these losers are not f***ing with my life any more !!

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17795 Someone from WA thinks vodafone is epic at 6 May 2011 12:17:34 PM
Limited service all day in Subiaco Friday 6 May 2011

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4798 Someone from WA thinks vodafone is hopeless at 27 Dec 2010 07:17:21 PM
i was h vodafone for over 3 years and i left to join telstra because i was sick and tired having to climb onto a wall into my garden in kingsley to get coverage,Vodafone are greedy sighing up as many 3rd party phone providers,Shame on Vodafone!

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13618 Someone from WA thinks vodafone is reception issues at 21 Jan 2011 09:27:40 AM
when i signed up for mobile internet i checked the coverage at the 2 places i stay. where i spend most of my time thay said it was in broadband area and other will be in broadband in a year or so.
I always have issues with it disconnecting, or it not connecting at all. i have been to the stores and they said said it was just a bad simcard and so ive had that replaced. but it doesnt change. now i swapped by useage and the customer service guy said i could go up to $39 month for 8GB so i agreed and now it says only 6 on myvodafone. i have emailed to complain and days later no one has bothered to return an email or call. not happy.

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21203 Someone from WA thinks vodafone is Be carefull recharging useing the phone app on pre paid with credit cards. at 26 Mar 2012 07:15:22 PM
Today i sent 2 requests to recharge my pre paid mobile account via my phone useing my CC Card ($100). The money had been taken out twice but still no credit...They gave me $10 credit so i could call my bank to confirm and yes my bank had confirmed it then i got got disconnected as the $10 had run out. Vodafone said i had to fax through the details and i will get the money back in 6 to 11 working days and no compensation in anyway. I just had to suck it up.
Even though ive wasted a few hours on the phone with them and not been able to make any more calls all day because i didnt want to give them any more of my money. Not a happy.

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1935 Someone from WA thinks vodafone is FAIL FAIL FAIL at 27 Dec 2010 11:10:22 AM
Not a vodafone customer, but a 3 customer (for the last 4 years). Since 3 joined forces with Vodafone, my reception has greatly decreased. As example, until recently I had perfect reception in Newman, WA. This year, shortly after the amalgamation of the two companies, I now have NO RECEPTION in Newman, WA, and limited reception in parts of Perth, WA.
27 Dec 2010 07:04:21 PM: you live in the middle of nowhere get a telstra phone and stop complaining about something thats easily fixed
1 Jan 2011 08:59:13 PM: Easily fixed? Turn it up,you reckon paying out a contract amounts to easily fixed????
5 Jan 2011 10:52:26 PM: HearHear!
%#*$ you, "27 DEC 2010" - Their coverage is sh!thouse, why should it cost us $2000 to drop a sh!t contract. That's not a solution, Dickbag.
10 Aug 2011 07:57:02 PM: Was it an amalgamation? Didn't 3 take over Vodaphone....so really it's 3 to blame

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5083 Someone from WA thinks vodafone is Pretty Stupid at 27 Dec 2010 08:22:04 PM
I ported out of Vodafone to Optus, so the moment my number ported, i couldnt sign into the website to get my payout figure (of course) because my number is no longer with Vodafone. My bills are sent to me via email.

A month later I recive a debt collectors notice, right ok, no bill at all before this.
SO of course i call vodafone and i explain whats happened, they reply oh well thats no problem sign into your account on the website and get your payout figure. uh WTF, so after asking for them to mail me out a copy of my bill they reply oh no we cant do that, you have Email only requested.
UM SEND ME A BILL idiots. It took a month but but got the bill finally.
9 Jan 2011 01:26:32 AM: Pleased I wasnt the only one!!

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9260 Someone from WA thinks vodafone is rubbish at 30 Dec 2010 06:57:43 PM
Trying to call to cancel my line, wait for 40 minutes and the useless message keep saying: hanging there, we will be with you shortly...!!!
40 minutes...!!!!!!!!!!!

30 Dec 2010 06:59:20 PM: lol mine is 59 now to be exact. in a short while they will hung up on youu...prepare for it:)

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12370 Someone from WA thinks vodafone is 100 at 12 Jan 2011 08:38:13 PM
i have vodafone phone and internet. where do i start calls dropping out at 6 min 40 sec, miss calls coming up even when i have the phone right next to me and most of the time people cant hear me inside and half the time i cant use the internet on my phone. and as for the internet most the time its on green so it takes 30 mins or longer to load a page and thats if it loads it at all when its ment to but dark blue

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1363 Someone from WA thinks vodafone is worst. fail. ever. at 21 Dec 2010 04:26:38 PM
For so long I had blamed my phones for bad reception, no internet connection, voicemails that disappeared into the infinate nothingness despite friends INSISTING they'd left them... "This damn phone!" I'd yell in frustration! But after three phone changes in the past year - the problem remained.

Vodafone. You sneaky bugger.

Then in the last few weeks the problems became public ... despite the customer service people (bless their hearts) telling me to reset my phone .. we all now know it's the network's problems.

The other week - I had a car accident. Crying on the side of the road - it took numerous tries to call someone to sob on the phone to who could come help me - and it took numerous tries to call work to tell them I couldnt come in (and even when I got through the person on the other end sounded like a robot). Now I'm missing calls from the insurance company, the insurance assessor and the crash repairs. Even when I get through - the call inevitably drops out a couple of times.

Thanks Vodafone. So reliable. To think - the reason I signed with you all those years ago was because Kramer from Seinfeld was doing your ads. (Yes, THAT long ago) Kicking myself on that one.
21 Dec 2010 06:52:14 PM: They were some great ads.
1 Jan 2011 09:01:49 PM: Didnt you have your distress flare with you? Handy to have when you are with Voda

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10456 Someone from WA thinks vodafone is an insanity test! at 5 Jan 2011 03:24:21 AM
Hey Vodafone,

You know the amount of advertising your pumping into the cricket? Well bugger that and use that money to fix your f@!#%$ network!

Want Poor Service? Want Bad Mobile Broadband? Want Horrible Customer Support? Want a Terrible Experience over-all?

Switch to Vodafone!

You got it! (Insert that music from the advertisement)
11 Jan 2011 01:16:03 AM: The Australian Cricket team performs better than Vodafone.Vodafone seems to be performing like the Pakistani cricket team.

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2192 Someone from WA thinks vodafone is PEEEED OFF at 27 Dec 2010 12:01:29 PM
Not a happy customer!!!!! Apparently i have not paid my bills but have proof from the bank and my mobile goes into emergency calls about 10 times a day. Not to mention i get cut off my calls constantly so yet vodafone are making some money here with me having to re-call people all the time. My mobile is not faulty either but have wondered to check the services etc on the OPTUS network. Be f**ked if im going to continue in paying my mobile bills. FIX THE NETWORK PROBLEMS!!!! NOT F**KING HAPPY!!!!!!

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4130 Someone from WA thinks vodafone is very poor service (in both senses of the word) at 27 Dec 2010 05:23:34 PM
Before moving out to Kalgoorlie WA 4 months ago I specifically called Vodafone to make sure that I would have full coverage - they showed me the coverage map and said that I would absolutely have signal. Over the past 4 months I have had regular drop-outs and no signal. I've tried calling to complain, but they are no help what-so-ever!
29 Dec 2010 06:18:49 PM: Do you have a video phone? How can you call them and they show you the map??? huh??
29 Dec 2010 08:35:33 PM: "Do you have a video phone?" LOL... maybe you haven't heard of this new fangled thing called the "Internet" :)
2 Jan 2011 02:10:44 AM: SAME SITUATION WITH ME! I was having problems with a different company and was assured that i wouldnt have problems with vodafone ... urgh then you call to complain and get put on hold for hours only to get DISCONNECTED!

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5372 Someone from WA thinks vodafone is Very,very bad! at 27 Dec 2010 09:51:27 PM
The wife and I hooked up with Vodafone on a 2 year cap contract(handsets included) Hers a Nokia N95 mine a N86 both no reception inside our house. Many phone calls later they said they would 'tweak' the tower N86 improved by 1 bar N95 no change, more calls followed and the outcome was the N95 was not compatable to our area (20 mins from freo) Swapped to a N96 and now can use it on the front lawn. Have to select GSM rather than use 3G for both phones to work....We want out now but end of CONtract August....Help!

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2712 Someone from WA thinks vodafone is Signal is SHIT!!! at 27 Dec 2010 02:07:18 PM
Over the past few months Vodafone's signal has gone to SHIT!! I pay money to be able to use my phone but more often than not I can't even get one bar of signal at home or in the city so what is the point of having a phone if you cant use it. I went into the Vodafone store the other day to complain and the guy told me that there is no signal issues and when I told him it wasn't only me having this problem he said that there are a lot of people at the moment complaining just to get out of contract. Vodafone just need to acknowledge there is a problem and fix it!!!
1 Jan 2011 09:05:50 PM: What plan are you on? Didnt the salesman give you the backup kit? The one with sticks and a lighter and some paper. Its for sending smoke signals
15 Jan 2011 10:50:46 PM: Not fair! I had to buy 2 empty cans and an UNLIMITED ball of string.

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5366 Someone from WA thinks vodafone is complete shit at 27 Dec 2010 09:50:00 PM
I was taking a huge dump in the toilets of a major shopping centre and when it came to wiping THERE WAS NO TOILET PAPER. I tried calling my mate who was outside waiting for me and I had no signal. At that point I was majorly stuffed I was covered in shit and my phone was shit. I had quicly change cubicals with my pants around my ankles and my ass with a turtle neck. hoing no one came in. WELL WELL WELL. Yes someone did come in and it was a 14 year boy wo probally told the whole world in 10 mins on his TRUSTY OPTUS PHONE.

My luck aye VODAPHONE YOU SUCK. You made me look like a unclean, preverted dumbass. I now own a IPHONE WITH OPTUS and my story ended up on youtube.

27 Dec 2010 10:06:39 PM: far out u didn't check to see there was dunny roll there before u sat ur dumb ass down, don't blame the phone most networks struggle to get reception in the dunny lol
29 Dec 2010 08:12:23 PM: wow. creepy and pathetic.
2 Jan 2011 07:11:20 PM: hahaha this is awesome
23 Jan 2011 10:56:26 PM: lol Fuckin ehh

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4945 Someone from WA thinks vodafone is Worst Recpetion Ever at 27 Dec 2010 07:44:27 PM
I have 6 months left on my plan I will be signing with a new service provider for sure. In recent times I have had dropped out calls, no reception in places I have had reception before. My biggest complaint is if you do not hold up to your end of the contract you are still expected to pay however it is fine for vodafone to contiuosly provide poor service and get away with it........

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11685 Someone from WA thinks vodafone is at 10 Jan 2011 11:10:48 AM
For the person who wrote the following:




Are you serious??
Are you the Vodafone CEO??
Constant Dropouts,terrible recption,slow data download..
If i sign up for a 24 month contract i expect a service that is firstly as advertised, secondly as per the contract i signed..
I did not sign up for a 50 minute wait on the phone when i wish to query a bill,or do i need to call someone 2 or 3 times because of dropouts and recption issues.
AND NO ITS NOT MY PHONE that has the issue because every phone make and model does the same thing with Vodafone.....
If vodafone listened to their customers and worked to resolve there complaints all of us would not be in this position.
10 Jan 2011 11:14:43 AM: im with you on that one (the reply)
10 Jan 2011 11:28:35 AM: Yes im Serious and no im not.
So when you signed up you were promised, what?
Super fast data, no drop outs ever? best service ever? and speak to someone on straight away when you call?
all im saying is customers are never happy. nothing is ever good enough and all you do is complain.
Not just with vodafone but any big company, in retail, you all think your so hard done by.
Its stupid, go to telstra and then you will complain its so expensive, take it all away and you would cry,

"i expect a service" you would be one type of person who makes a purchase in a retail store and stamps there feet if there is a line

Im not the CEO im just not dont expect people to be robots and i bet you never researched why there are problems with the reception before you wrote in?
10 Jan 2011 02:00:56 PM: You sound like one of their staff members on the phone though. "Im not the CEO im just not dont expect..."
In all seriousness the company must be accountable for this mess, it's not good enough and customers have a right to air their grievances.
10 Jan 2011 02:52:50 PM: You have no idea, I moved to telstra after being with vodafone for 10 years. Telstra is fairly competitive these days, not to mention there customer service has improved heaps. Since i moved last month, haven't had any issues. But keep hearing about the issues from my mates still with vodafone. Optus is cheap and you dont see the same issue with them do you?

Big Companies dont do anything unless there decent amount of media attention. Cheers to the guy that made the site.