26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Gain

Vodafail.com is no longer accepting complaints.
Over the past 6 months traffic to Vodafail has declined significantly. Therefore we have closed off Vodafail to new complaints. We think you will find more joy in posting on any one of these fine product / brand review sites.

You can also post directly on the Vodafone community forums.

Other People's Gain

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9212 Someone from WA thinks their gain is ok at 30 Dec 2010 04:54:04 PM
I complained by email through the website, reply offered me 2 months free as a gesture of goodwill

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9193 Someone from NSW thinks their gain is AWESOME - for now at 30 Dec 2010 04:18:28 PM
I am one of the lucky ones being only on Voda prepaid - AND I was considering getting on a Voda plan. Thanks for this site, I've signed up with a different company, hope it goes well.

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9125 Someone from WA thinks their gain is - at 30 Dec 2010 02:14:40 PM
I have previously detailed my issues with vodafone on this site in the last few days after have been to the TIO.

I recieved a call today from a member of the resolutions team,
who have let me out of my contract with no penalty, and regarding my iphone4,
theyre allowing me to pay the remaining 'monthly repayment fee', which is around $320 in total, which theyre allowing me to pay in monthly repayments.

This lady in Resolutions had good customer service, and i did thank her for that, but did advise i wish the rest of the vodafone areas had been as helpful.
The CSO replied "dont we all".... so yeah thats my story. Vodafone is now out of my life.... THANK GOD!!
30 Dec 2010 02:22:02 PM: Congratulations! Thank you for coming back to Vodafail.com and updating us so that others may benefit from your experiences. We are currently working on making another section to share success stories and will move your comment there when it is ready. - Vodafail Team
31 Dec 2010 11:11:41 AM: so you got to keep the phone?...thats what im thinking of doing..ditching the contract and hopefully keep the phone and sign up with someone else..is that possible?

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9091 Someone from NSW thinks their gain is TO BE FAIR at 30 Dec 2010 01:15:33 PM
Ok after I lodged my complaint to TIO, Voda called me today. They gave me 2 options, keep my phone and pay $400 or do a "coverage check" - I told them that neither were good enough and wanted to speak to a supervisor - no one was or would be available - At all times I remained calm and wasn't rude to the operator, I expressed my disappointment and said I would consider my options. 1 hour later a guy called me back and offered to cancel my contract for $100 as the phone I have was worth $450 - DEAL................

So the moral to the story I can see is, they will get you out of your contract - AS LONG AS YOU ARE CALM AND POLITE. Thankyou VODA...Finally
30 Dec 2010 03:00:51 PM: Hope you got that in writing, don't forget the accounts/billing department,they probably don't know anything about it and won't let you go easily. Good luck with it all but I doubt you have heard the end of it, the dreaded Vodapain.
31 Dec 2010 04:12:12 PM: Whilst it may be a 'win' to get out of a contract, why should we pay when they have to literally be bullied by the TIO to act when they haven't held up their end of the deal? I can get out of my contract for $377 after being discounted from $700. WOW, should I be rejoicing? Nah!! Been with them since 1995, have 3 current contracts and they want me to pay them for my loyalty whilst they have FAILED me. It's just wrong and another classic example of big business treating us normal consumers like crap.

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